Michael Susi
Morehead,KY
Summary
Organized and dependable Leader, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Retail Store Manager
GPM Investments
03.2023 - Current
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Area Sales Manager
SRP Companies
03.2021 - 03.2023
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Fostered a positive work environment within the sales team by encouraging open communication, teamwork, and mutual support among team members.
- Implemented innovative strategies to increase product visibility within the assigned territory while maintaining a professional brand image.
- Led sales region to increase sales and boost team morale.
Regional Training and Development Manager / Fleet Manager
FedEx Ground (Contracted by: S.R Justus Inc.)
01.2019 - 02.2021
- Manager responsible for up to 45 employees in the field delivery setting
- Ensured packages were received, loaded, and delivered in a safe and orderly manner
- Ensured employees were aware of day-to-day tasks and trained proficiently to handle those tasks
- Supervise on route with drivers on a day-to-day basis to ensure safety and compliance with all company procedures, as well as employee task management.
- Implemented robust documentation practices that facilitated knowledge sharing within the development team and improved overall productivity.
Logistics Account Executive
Total Quality Logistics
08.2017 - 08.2018
- Coordinated timely deliveries by closely monitoring shipment schedules and proactively addressing potential delays.
- Reduced transportation costs through effective route planning and carrier selection.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Researched potential clients and markets to prepare for appointments.
Military Police Officer
U.S Army (Active Duty)
07.2012 - 07.2017
- Manager responsible for 30-40 soldiers and their wellbeing.
- Handled over 6,000 confidential investigative reports.
- Supervised a 4-officer shift to safeguard and respond to emergencies at Ft. Bragg, NC.
- Maintained timely emergency response of 7 minutes in a 5-mile radius during high traffic hours.
- Preserved Life, Limb and eyesight through effective and prompt response to dangerous and emotional calls for service.
- Managed a shift of 4 officers to safeguard and respond to emergencies at Ft. Leavenworth.
- Timely emergency response within 7 minutes in a 5-mile radius during high traffic hours.
- Preserved life, limb and eyesight through effective and prompt response to dangerous and emotional calls for service.
- Worked in a team of three analysts responsible for filing over 500 law enforcement reports per month into an IBM Statistics database.
- Military Police desk sergeant responsible for preparing reports, ensuring timeliness, accuracy, and attention to detail.
- Mailroom supervisor responsible for 100+ mailboxes for military and civilian counterparts.
- Supervised a 30 person barracks to ensure cleanliness and maintenance of housing for both US and Korean soldiers.
- Compiled data and maintained several Power Point presentations to be presented to higher command and often congress.
- Provided crime, environmental, and terrorism statistics to Military Police, Army Headquarters in Seoul and 8th Army Provost Marshal's Office for decision-making purposes.
Education
General Education / Undecided -
Maysville Community Technical Collage
Mt. Sterling, KYGeneral Studies -
Middletown High School
Middletown, DE01.2012
Skills
- Strong multi-tasking
- Problem-Solving
- Highly motivated
- Coaching and Mentoring
- Sales Leadership
- Staff Management
Timeline
Retail Store Manager
GPM Investments
03.2023 - Current
Area Sales Manager
SRP Companies
03.2021 - 03.2023
Regional Training and Development Manager / Fleet Manager
FedEx Ground (Contracted by: S.R Justus Inc.)
01.2019 - 02.2021
Logistics Account Executive
Total Quality Logistics
08.2017 - 08.2018
Military Police Officer
U.S Army (Active Duty)
07.2012 - 07.2017
General Education / Undecided -
Maysville Community Technical Collage
General Studies -
Middletown High School