Ma Guadalupe T Ortega
Ventura,CA
Summary
Versatile and dynamic, with a proven track record at San Martin Fresh Mex Grill for enhancing food safety and customer satisfaction. Excelled in fast-paced environments, showcasing exceptional multitasking and team motivation skills. Achieved significant improvements in service efficiency and hygiene standards, contributing to a positive dining experience.
Overview
36
36
years of professional experience
Work History
Cook
San Martin Fresh Mex Grill
01.1999 - 11.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Enhanced cleanliness and sanitation by consistently maintaining a well-organized custodial schedule.
- Regularly conducted security and sanitation checks.
- Enhanced patient safety by implementing strict sanitation protocols during sample collection.
- Maintained a clean and organized workspace, adhering to sanitation guidelines for food safety.
- Enhanced public health and safety through consistent monitoring and maintenance of sanitation facilities.
- Led training in sanitation and cleaning practices.
- Maintained high food safety standards through regular inspections and strict adherence to sanitation guidelines.
- Maintained high standards of sanitation by regularly disinfecting all floor surfaces in assigned areas.
- Maintained sanitation standards within the department by adhering to strict cleaning procedures and guidelines.
- Monitored food safety and sanitation standards in food service areas.
- Adhered to sanitation protocols for ware washing procedures while consistently meeting cleanliness standards.
- Followed strict sanitation procedures to maintain a safe and hygienic foodservice environment.
- Worked ahead on daily tasks to achieve sanitation goals.
- Maintained food safety and sanitation standards.
Bilingual Assistant
Ventura Unified School District
01.1999 - 08.2000
- Provided exceptional administrative support to senior staff members, ensuring smooth daily operations and successful project completion.
- Maintained a high level of professionalism when interacting with clients or colleagues regardless of cultural differences or language barriers.
- Managed budgets for office supplies and equipment purchases, ensuring cost-effective spending without compromising quality.
- Streamlined work processes through proficient use of Microsoft Office Suite for document creation and data management.
- Contributed to company growth by using bilingual abilities to connect with potential clients in new markets or industries.
- Enhanced communication between clients and staff by providing accurate, timely translations in both English and Spanish.
- Assisted in the development of marketing materials tailored to bilingual audiences for increased client engagement.
- Demonstrated excellent problem-solving skills in addressing complex issues that arose from language barriers or cultural misunderstandings.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Trained and supervised employees on office policies and procedures.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Performed thorough research and analysis on various projects, utilizing bilingual abilities to access new sources of information.
- Assisted manager in all aspects of business operations.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed daily logs for management review.
- Developed strong relationships with vendors for effective negotiation on pricing while utilizing bilingual skills.
- Assisted with employee onboarding by providing translation services during orientation sessions for more accessible learning experiences.
Breakfast Manager
Burger King
12.1988 - 05.1999
- Serviced guests with food and beverage requirements.
- Ensured compliance with health and safety regulations, maintaining a clean and safe dining environment for guests.
- Trained new staff members on restaurant policies, procedures, and customer service standards, contributing to their professional development.
- Managed daily operations for a smooth-running breakfast shift, resulting in increased guest retention.
- Approached guests and employees with personable and welcoming attitude to promote friendly environment.
- Boosted employee morale through recognition programs acknowledging outstanding performance within the breakfast team.
- Implemented cost-control measures to optimize inventory management and reduce food waste.
- Monitored guest feedback to identify opportunities for improvement and implement necessary changes.
- Oversaw food preparation and monitored safety protocols.
- Motivated staff to perform at peak efficiency and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Education
Skills
- Customer service
- Team motivation
- Cooking
- Sanitation procedures
- Food preparation
- Cleaning and organization
- Multitasking and organization
- Sanitation
- Contamination prevention
- New hire training
- Sanitation practices
- Team collaboration
- Health and safety compliance
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Cook
San Martin Fresh Mex Grill
01.1999 - 11.2024
Bilingual Assistant
Ventura Unified School District
01.1999 - 08.2000
Breakfast Manager
Burger King
12.1988 - 05.1999
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