Ma. Luzviminda Tigno
Rio Vista
Summary
Dedicated, organized and team oriented. Experienced and knowledgeable in customer service, communication, and interpersonal skills.
Overview
21
21
years of professional experience
1982
1982
years of post-secondary education
Work History
Assistant Manager
Powermart
Fairfield
07.2018 - Current
- Knowledgeable in the Opening and Closing store, handles customer service issues and oversee cash control.
- Requiring ID’s of customers upon purchase of alcohol and tobacco.
- Monitor merchandise level for inventory purposes.
- Provide feedback to the Store Manager regarding trends and need for re-order.
- Provide exceptional customer service by handling customer complaints and able to provide appropriate solutions and alternatives.
- Input data to prepare Daily Sales Report and Invoices.
- Tallied daily receipts and cash deposits in the safe.
- Assist and maintain the store in stocking shelves, creating displays of merchandise
- Cleaning all other areas assigned.
Customer Service Representative
Ashley Furniture Homestore
Rohnert Park
04.2014 - 11.2014
- Handled customer inquiries, complaints, billing questions and payment extension/service.
- Did a follow-up calls to customers in relation to their account balances, order status, exchanges, warranty and or damaged merchandise.
- Assisted with other departments in Accounting, Field services and Operations.
- Assisted other sales associates as required during and after the closing of sales of merchandise.
- Processed payments for merchandise and other furniture accessories.
- Organized and filed all documents and sales invoices.
Retail Sales Associate
TJ MAXX
Fairfield
10.2013 - 04.2014
- Handled cash handling, cleaning of work areas and floor-sets.
- Accomplished the opening and closing procedure of the store.
- Operated a POS system (cash register).
- Knowledgeable in stocking of merchandise and inventory.
Customer Service Representative /Resolution Specialist
Convergys Philippines
Alabang
11.2004 - 11.2009
- Analyzed customer complaints, researched issues and provide or applied the technical knowledge to resolve solutions.
- Update customer records/ database
- Educate customer of product features such as promotions and upgrades.
- Extends assistance in processing payments of customer.
- Handles and resolved escalated calls from Mainbank Customer Service Representative.
Education
Hotel and Restaurant Management -
St. Scholastica’s College
Manila, PhilippinesSkills
- Customer/Vendor relation
- Call Center Service Operations
- Teamwork
- Data Entry
- Time Management
- Active Listening
- Interpersonal Communication Skills
- Multitasking Skills
Timeline
Assistant Manager
Powermart
07.2018 - Current
Customer Service Representative
Ashley Furniture Homestore
04.2014 - 11.2014
Retail Sales Associate
TJ MAXX
10.2013 - 04.2014
Customer Service Representative /Resolution Specialist
Convergys Philippines
11.2004 - 11.2009
Hotel and Restaurant Management -
St. Scholastica’s College