Ma Michelle
San Francisco,CA
Summary
Dedicated Food and Beverage Attendant with strong customer service skills. Experienced in delivering prompt, high-quality service and maintaining high hygiene standards to ensure guest satisfaction.
Detail-oriented Food and Beverage Attendant with a proven track record in managing high-pressure environments. Known for exceptional guest interaction and commitment to food safety standards, contributing to increased customer loyalty and satisfaction.
Overview
8
8
years of professional experience
Work History
Food and Beverage Attendant
Fairmont Heritage Place, Ghirardelli Square
04.2018 - Current
- Delivered exceptional customer service by anticipating guest needs and providing prompt assistance.
- Collaborated with kitchen staff to maintain high standards of food presentation and quality.
- Oversaw daily operations during peak hours, ensuring seamless service and adherence to health regulations.
- Coordinated with management to address guest feedback, driving enhancements in service quality and guest satisfaction.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
Cafeteria Worker
Dignity Health Hospital
03.2021 - 09.2021
- Prepared and served meals adhering to dietary guidelines and safety protocols.
- Maintained cleanliness of kitchen and dining areas, ensuring compliance with health regulations.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Managed cash register transactions accurately, ensuring all financial responsibilities were met with precision and consistency.
- Streamlined cafeteria operations by organizing supplies, stocking shelves, and maintaining clean workspaces.
- Streamlined dishwashing and cleaning processes, minimizing downtime and keeping cafeteria in top condition.
- Enhanced customer experience with friendly and prompt service, ensuring all patrons felt valued and attended to.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Processed payments for orders and provided customers with change.
Education
High School Diploma -
Taishan No.1 Middle School
China1997
Skills
- Adaptability under pressure
- Reliability and punctuality
- Food safety
- Kitchen support
Languages
English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Cafeteria Worker
Dignity Health Hospital
03.2021 - 09.2021
Food and Beverage Attendant
Fairmont Heritage Place, Ghirardelli Square
04.2018 - Current
High School Diploma -
Taishan No.1 Middle School