Ma Cristina Serrano
Stockton,CA
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. A dedicated warehouse team member skilled in prioritizing task and carrying out fast-paced work to meet team goals.
Overview
12
12
years of professional experience
Work History
Warehouse Worker
Stitch Fix
South San Francisco, CA
11.2015 - 04.2021
- Maintaining the workplace clean and ready for the next day.
- Responsible in packing the items.
- Quality control performs all standards quality checks & other related duties.
- Assists in picking the fixes.
- Folding mailers.
Sales Associate
Skyline
San Francisco, CA
02.2014 - 10.2015
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Processed product returns and assisted customers with other selections.
Assistant Store Manager
Andersen Bakery Inc.
San Bruno, CA
03.2011 - 03.2013
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained records related to sales, returns and inventory availability.
- Tracked stock using company inventory management software.
- Prepared large cash deposits with zero discrepancies.
Access Control
Fullbloom Bakery
Newark, CA
10.2007 - 12.2010
- Reporting and mitigating information system security threats.
- Initiated protective and corrective measures to prevent future incidents.
- Receiving & Shipping.
- Helping administrative works.
Education
Bachelor of Science - Nursing
Dominican College
PhilippinesHigh School Diploma -
Dominican College
Philippines03.2005
Skills
- Supply Ordering
- Sorting and Labeling
- Inventory Management
- Goals and Performance
- Picking and Packing
- Inventory Tracking and Storage
- Merchandising and Display
- Microsoft Excel
- Cooking
- POS
Timeline
Warehouse Worker
Stitch Fix
11.2015 - 04.2021
Sales Associate
Skyline
02.2014 - 10.2015
Assistant Store Manager
Andersen Bakery Inc.
03.2011 - 03.2013
Access Control
Fullbloom Bakery
10.2007 - 12.2010
Bachelor of Science - Nursing
Dominican College
High School Diploma -
Dominican College
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