Ma Vela-Alejo
Charlotte,NC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Team Lead
Customer Driven Staffing
10.2022 - 01.2023
- Made daily temp reports
- Trained new associates.
- Coached team members in techniques necessary to complete job tasks.
Client Relations Supervisor
Debbie's Staffing Inc.
08.2018 - 05.2021
- Supported training for associates in areas of customer service and company standards, policies and procedures.
- Oversaw compliance with federal and state law as well as company policies and procedures.
- Logged call information and solutions provided into internal database.
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Communicated with customers to assess and address individual needs, providing timely and quality support via Staff Suite systems.
- Send Daily Temp Reports.
- Made daily phone calls to associates.
- Incident/Injury Reports as reported.
- Complaint Reports.
- Made investigations for complaints reports.
- Used kronos to correct hours.
- Microsoft Office
- Kronos
- Staff Suite
- Avionte Staffing
- Excel
- Powerpoint
- Teams to communicate internally.
Education
High School Diploma -
West Port High School
Ocala05.2005
Skills
- Verbal and Written Communication
- Basic Tools
- Safety Procedures
- Operational Efficiency and Safety
- Crew Oversight
- Corrective Actions
- Safe Work Practices
- Performance Evaluations
- Preventable Injuries
- Sanitation Procedures
- Task Prioritization
- Customer Relationship Management
- Overseeing Personnel
- Quality Control
- Customer Satisfaction
- Call Responses
- Multitasking and Organization
- Teamwork and Collaboration
- Supervising Employees
Languages
Spanish
Native or Bilingual
Timeline
Team Lead
Customer Driven Staffing
10.2022 - 01.2023
Client Relations Supervisor
Debbie's Staffing Inc.
08.2018 - 05.2021
High School Diploma -
West Port High School