Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ma Vela-Alejo

Charlotte,NC

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Team Lead

Customer Driven Staffing
10.2022 - 01.2023
  • Made daily temp reports
  • Trained new associates.
  • Coached team members in techniques necessary to complete job tasks.


Client Relations Supervisor

Debbie's Staffing Inc.
08.2018 - 05.2021
  • Supported training for associates in areas of customer service and company standards, policies and procedures.
  • Oversaw compliance with federal and state law as well as company policies and procedures.
  • Logged call information and solutions provided into internal database.
  • Forged and nurtured impactful relationships with customers to cultivate loyalty.
  • Communicated with customers to assess and address individual needs, providing timely and quality support via Staff Suite systems.
  • Send Daily Temp Reports.
  • Made daily phone calls to associates.
  • Incident/Injury Reports as reported.
  • Complaint Reports.
  • Made investigations for complaints reports.
  • Used kronos to correct hours.
  • Microsoft Office
  • Kronos
  • Staff Suite
  • Avionte Staffing
  • Excel
  • Powerpoint
  • Teams to communicate internally.

Education

High School Diploma -

West Port High School
Ocala
05.2005

Skills

  • Verbal and Written Communication
  • Basic Tools
  • Safety Procedures
  • Operational Efficiency and Safety
  • Crew Oversight
  • Corrective Actions
  • Safe Work Practices
  • Performance Evaluations
  • Preventable Injuries
  • Sanitation Procedures
  • Task Prioritization
  • Customer Relationship Management
  • Overseeing Personnel
  • Quality Control
  • Customer Satisfaction
  • Call Responses
  • Multitasking and Organization
  • Teamwork and Collaboration
  • Supervising Employees

Languages

Spanish
Native or Bilingual

Timeline

Team Lead

Customer Driven Staffing
10.2022 - 01.2023

Client Relations Supervisor

Debbie's Staffing Inc.
08.2018 - 05.2021

High School Diploma -

West Port High School
Ma Vela-Alejo