Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Melissa Arena

Stratford,NJ

Summary

Proactive and detail-oriented Manager with 10 years of experience overseeing residential operations, coordinating staff, managing vendor relationships, and handling high-dollar budgets. Adept at delivering premium client service, streamlining business workflows, and leading diverse teams in fast-paced environments. Committed to leveraging leadership, financial expertise, and strategic planning skills to drive success in a corporate management role.

Overview

2026
2026
years of professional experience

Work History

Community Manager

The Metropolitan Marlton
Marlton, NJ
04.2019 - Current
  • Supervise a team of 3-5; developed SOPs that increased operational efficiency.
  • Oversee budgeting, payroll, and vendor contracts; successfully
    reduced operational costs while maintaining quality standards.
  • Manage day-to-day operations of a 128-unit apartment community with $2.5 million in annual revenue.
  • Maintain 97% resident satisfaction through excellent communication, conflict resolution, and service coordination.
  • Collaborate with legal and compliance teams to ensure full
    adherence to housing regulations, contracts, and risk management
    protocols.

Assistant Property Manager

Noble Oaks Apartments
Riverdale, GA
01.2015 - 04.2019
  • Assisted the Property Manager with leasing support, resident
    services, and maintenance operations for a Class-A residential
    complex.
  • Supervised daily task execution while evaluating workload and
    adjusting staff responsibilities to ensure operational efficiency.
  • Trained new staff while guiding them through the onboarding
    process.
  • Prepared for monthly audits by contributing accurate reporting and
    financial transparency.
  • Handled resident escalations and service recovery with empathy and professionalism, minimizing lease cancellations.

Salon Stylist

Hello Gorgeous Salon & Spa
Sicklerville, NJ
2011 - 2015
  • Greet and consult with clients about their hair goals.
  • Provide excellent customer service and build long-term client relationships.
  • Style hair based on client preferences or current trends.
  • Schedule appointments and manage time efficiently.
  • Follow health and safety regulations (including proper handling of chemicals).
  • Attend workshops, training sessions, or hair shows.
  • Maintain any required state licenses or certifications.

Education

Certificate - Cosmetology

Rizzieri Institute
Cherry Hill
01-1997

High School Diploma -

Paul VI High School
Haddon Township, NJ
06-1994

Skills

  • Operations & Workflow Optimization
  • Staff Hiring, Scheduling & Supervision
  • Budgeting & Financial Reporting
  • Contract & Vendor Management
  • Regulatory Compliance (OSHA)
  • Strategic Planning & KPI Monitoring
  • Microsoft Excel
  • Leadership
  • Office Management
  • Customer Service
  • Computer Skills
  • Project Coordination
  • Time Management

Affiliations

  • American Cancer Association Annual Breast Cancer Walk

References

References available upon request.

Timeline

Community Manager

The Metropolitan Marlton
04.2019 - Current

Assistant Property Manager

Noble Oaks Apartments
01.2015 - 04.2019

Salon Stylist

Hello Gorgeous Salon & Spa
2011 - 2015

Certificate - Cosmetology

Rizzieri Institute

High School Diploma -

Paul VI High School

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