Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Maabena Asamoah

New Brunswick,NJ

Summary

Dynamic and adaptable professional with a strong background in customer service at The Pavilion Cafe. Proven ability to excel in high-pressure environments while demonstrating exceptional multitasking and organizational skills. Experienced in fostering teamwork and maintaining customer satisfaction through effective communication and active listening. Proficient in managing confidential information and utilizing various software programs.

Have experience with building rapport with guests and ensuring their needs are met promptly.

Overview

4
4
years of professional experience

Work History

Waitress

The Pavilion Cafe
04.2021 - 03.2023
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.

Intern

Ghana High Commission
06.2019 - 08.2019
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within the diplomatic work field.
  • Processed information through a system and printed out visas, handling confidential and private information in passports
  • Interacted with customers at the help desk, answering any questions they had regarding their visa process as well as booking visa appointments and interviews.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

Education

High School Diploma -

Copthall School
Mill Hill, NW7 2EP London
05-2023

Skills

  • Customer service
  • Strong multitasking
  • Time Management
  • Team collaboration
  • Leadership Skills
  • Organizational Skills
  • Adaptability
  • Critical Thinking
  • Interpersonal Skills
  • Active Listening Skills
  • Decision-making
  • Food running

Languages

English
Native or Bilingual
Twi
Native or Bilingual

Interests

  • Volunteering
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Music
  • Gym Workouts
  • Fashion

Timeline

Waitress

The Pavilion Cafe
04.2021 - 03.2023

Intern

Ghana High Commission
06.2019 - 08.2019

High School Diploma -

Copthall School

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Maabena Asamoah