MAAGEN BAILEY WILLIAMS
Carrollton,TX
Summary
Accomplished professional with a strong background in customer service and logistics at Clinical Pathology Laboratory. Proven track record in client engagement and effective phone communication, improving dispatch procedures and enhancing customer satisfaction. Proficient in Microsoft Office and skilled in negotiation, resulting in notable enhancements in operational efficiency and client relations.
Overview
2025
2025
years of professional experience
Work History
Dispatch
Clinical Pathology Laboratory
- 05.2024
- Scheduled dispatch for drivers to location according to prescheduled needs, call in request or emergency situations, and ensured timely arrival
- Relay information request or route notes to drivers or supervisors as needed through system using real time technology
- Ensure delivery/Pickup of specimens with real time updates
- Updating system with requested call ins while ensuring dispatch to the correct route/courier
- Keep daily Log of all call-in request, and ensure signature collected from each courier to verify pickup and accuracy
- Provided alternative routes for couriers due to unforeseen events, such as traffic, weather, change of request etc
Claims Associate
State Farm
01.2022 - 01.2024
- Answered 40+ inbound calls in a timely manner and provide best customer service to customers while applying empathy and understanding of situation
- Take IBC from insured setting up new auto claims, discussing policy information while providing available coverage under plan
- Assisted with scheduling vehicle repairs, providing recommendation for select shops and setting up Rental vehicles as needed or available per coverage
- OBC to participants to obtain information to help will assist in verifying all details, updating contact information to the claim and obtaining all required documents
- Determined Liability if applicable and updated status in system per finding
- Made OBC to Insured/ claimants to provide status of claim and decision of liability, set up any required repairs and rentals for claimant if Insured was found liable for damages
- Worked claim to the furthest point before reassignment per details of claim
- Sent all jurisdictional documents electronically
Title Procurement
Copart Auto Auction
01.2020 - 01.2022
- Handled 50+ calls in a timely manner with best customer service practices
- Adhered to all related company policies and government regulates regarding data oversight and confidentiality to promote overall information security
- Followed up with Staff Lienholders and owners by phone/email regarding missing/ needed documents and compiled retrieved information into file
- Tracked incoming and outgoing files and material and maintained accuracy for potential discrepancies
- Examined, categorized and sorted incoming documents
- Optimized information gathering and presentations with implementation of practical filing system
- Once all information has been obtained, file was sent over for completion pending receipt of Title
Recovery Specialist
The CMI Group
01.2020 - 01.2020
- Monitor accounts to identify outstanding debts
- Investigate historical data for each debt or bill
- Find and contact clients to ask about their overdue payments
- Take actions to encourage timely debt payments
- Process payments and implemented credits as needed
- Resolve billing and customer credit issues
- Update account status records and collection efforts
- Report on collection activity and accounts receivable status
Lead teacher
First Stages Learning Center
01.2018 - 01.2020
- Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play
- Teach basic skills such as color, shape, number and letter recognition, personal hygiene and social skills
- Work with Parents and staff to improve students experience while meeting teaching objective
- Created Daily/weekly lesson plans, facilitated scheduled nap time while adhering to local and staff laws and regulations
- Stayed current in certifications while also completing required continuing learning education courses
Education
Asso. - Health And Sciene
Parker University
10.2024
HS Diploma -
Harold S. Vincent High School
01.2006
Skills
- Customer Engagement
- Client Interaction Expert
- Professional Phone Communication
- Accurate Data Entry
- Effective Negotiation Skills
- Engaging Presentation Skills
- Microsoft Office Proficiency
- Dispatch procedures
- Dispatch assistance
- Dispatch protocol knowledge
Languages
English
References
References available upon request.
Timeline
Claims Associate
State Farm
01.2022 - 01.2024
Title Procurement
Copart Auto Auction
01.2020 - 01.2022
Recovery Specialist
The CMI Group
01.2020 - 01.2020
Lead teacher
First Stages Learning Center
01.2018 - 01.2020
Dispatch
Clinical Pathology Laboratory
- 05.2024
Asso. - Health And Sciene
Parker University
HS Diploma -
Harold S. Vincent High School
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