Maagen Resimius
Lake Saint Louis,MO
Summary
- Dependable office coordinator serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
- Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established Insurance Verification Specialist known for handling various office tasks with undeniable ease.
- Enthusiastic and motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems.
Overview
17
17
years of professional experience
Work History
Office Coordinator
Athletico
07.2018 - Current
- Delegated tasks to administrative staff, increasing office productivity and streamlining company operations.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Trained new employees on administrative procedures, company policies and performance standards.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Aided colleagues, managers and customers through regular communication and assistance.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Created customer support strategies to increase customer retention.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Achieved insurance pre-authorizations to enable timely patient procedures.
Credit and Collections specialist
The Hub Group
06.2013 - 05.2015
- Analyzed departmental documents for appropriate distribution and filing.
- Performed initial client assessment and analysis to begin research process.
- Collected and arranged information and entered details into computer database.
- Processed payments and applied to customer balances.
- Generated reports detailing various metrics and account information.
- Researched topics and completed due diligence to resolve issues in a timely manner.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.
- Followed up with customers to collect information and verify details.
Waitress
Red Robin Gourmet Burgers
05.2007 - 07.2018
- Offered enthusiastic and personable service to all customers.
- Provided extensive information about menu items, took down special restrictions and always suggested upsell items like appetizers.
- Affected quick resolutions to customer problems and brought in management when needed.
- Addressed guest concerns and resolved all issues to guests’ satisfaction.
- Carried out supervisory responsibilities in accordance with company policies and applicable laws.
Education
Associate of Science - Health information management
Saint Charles Community College
Cottleville, MoSkills
- Strong verbal communication
- Budgeting and finance
- Self-motivated
- Conflict resolution
- Extremely organized
- Team leadership
- Data management
- Decision Making
- Motivational Leadership
- Coverage and Authorizations
Timeline
Office Coordinator
Athletico
07.2018 - Current
Credit and Collections specialist
The Hub Group
06.2013 - 05.2015
Waitress
Red Robin Gourmet Burgers
05.2007 - 07.2018
Associate of Science - Health information management
Saint Charles Community College
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