Maalik Hill
Henderson,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking individual with customer service, multitasking, and time management abilities. Devoted to giving every project a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Contractor
Wisconsin Physician Service Health Insurance, WPS
Madison, WI
01.2024 - Current
- Reduced backlog of durable medical claims by processing over 10,000 records in 3 months with an assigned project team.
- Achieved the highest performance rating among 224 agents in July 2024, boasting exceptional metrics in quality assurance (98%), compliance (97%), and productivity (350%).
- Worked effectively in team environments to make the workplace more productive.
Assistant Store Merchandise Manager
Dollar Tree Stores
Dallas, Texas, United States
02.2021 - 07.2023
- Managed the coordination and execution of 18 distinct display projects including popular holidays like Halloween, Christmas, and Independence Day.
- Achieved 3% quarterly revenue growth for Lewisville Dollar Tree by implementing an efficient stocking strategy and ensuring attractive product presentation.
- Conducted routine audits of store inventories to uncover any variances between actual stock levels and system records.
Team Lead
24-7 Intouch
Denver, CO
08.2018 - 01.2021
- Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Monitored phone calls to provide feedback and coaching.
Education
Associate of Applied Science - Paralegal Studies
Community College of Denver
Denver, COAssociate of Applied Science - Political Science and Government
University of North Texas
Denton, TXSkills
- Research
- Data Analysis
- Performance Evaluations
- Quality assurance and control
- Information Security
- Positive and professional
- Problem Resolution
- Task Prioritization
- Outstanding communication skills
- Creative and Critical Thinking
- Flexible and Adaptable
- Project management
- Teamwork and Collaboration
- Active Listening
Timeline
Contractor
Wisconsin Physician Service Health Insurance, WPS
01.2024 - Current
Assistant Store Merchandise Manager
Dollar Tree Stores
02.2021 - 07.2023
Team Lead
24-7 Intouch
08.2018 - 01.2021
Associate of Applied Science - Paralegal Studies
Community College of Denver
Associate of Applied Science - Political Science and Government
University of North Texas
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