Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Maalik Tucker

Fostoria,OH

Summary

Seasoned Courtesy Clerk providing outstanding customer service to leave good impression. Skilled in answering questions about merchandise, handling returns and refunds, and assisting cashiers at checkout. Diligent Factory Cleaner with extensive experience working in sanitation. Hard worker pays attention to detail and thoroughly performs various interior and exterior cleaning tasks such as washing windows, mopping tile and scrubbing bathrooms. Faithfully reports to supervisor and relays information regarding potential hazards and damages. Dynamic professional promoting more than 2 years of expertise mentoring and coaching young people. Former professional athlete with knowledge to teach team dynamics and self-reliance. Considered patient, kind and effective in teaching and developing skills.

Overview

7
7
years of professional experience

Work History

Substitute Teacher, K-12

Fostoria City Schools
08.2024 - Current
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.

Courtesy Clerk

Krogers Grocery Store
07.2017 - Current
  • Packaged or bagged purchases and assisted customers with in-vehicle loading.
  • Maintained store cleanliness and sanitation
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Escorted customers to desired merchandise location.
  • Oversaw collection shopping carts from parking lot to maintain clean, organized area.
  • Supervised return of exchanged or unwanted items to correct shelf locations and organized display arrangements.
  • Delivered exceptional customer service by greeting customers and directing to desired items.
  • Followed best practices for bagging items in reusable, plastic and paper bags.
  • Employed proper techniques to preserve purchased items for take-home orders.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Emptied wastebaskets to transport trash and waste to appropriate disposal areas.
  • Utilized vacuum cleaners and shampooers to clean rugs, carpets and upholstered furniture.
  • Cleaned building floors by sweeping, mopping, scrubbing or vacuuming.
  • Used squeegees, sponges and soapy cleaners to clean windows, glass partitions or mirrors.
  • Scraped and removed residual dirt and combustible coatings from surfaces.
  • Kept business entrances clean, tidy and professional in appearance.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Dusted interior furniture, exhibit cases, pictures and frames, chairs, trim and light fixtures, using long handles and ladders to clear cobwebs from high places.
  • Responded promptly to requests to clean and sanitize areas after accidents.
  • Followed company uniform, performance and security policies with every job.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Mixed water and detergents or acids in containers to prepare cleaning solutions.
  • Improved operations by working with team members and customers to find workable solutions.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Baseball Umpire

umpire
05.2017 - Current
  • Maintained professional composure and calm demeanor when making tough calls and handling challenging situations.
  • Managed safe and positive environment for players and spectators.
  • Maintained punctual and efficient games by starting on time and making quick and accurate calls.
  • Managed behavior of players, coaches and crowd to facilitate gameplay.
  • Adhered to and enforced game rules and regulations.
  • Made calls according to game rules and league requirements.
  • Umpired over 100 games between 2017 and 2022.
  • Conferred with fellow sporting officials to discuss issues, coordinate activities and determine required actions.
  • Reacted to complex game situations quickly and effectively.
  • Demonstrated deep and practical knowledge and understanding of official rules of game.
  • Umpired over 50 regular season games and 5 tournament events in between the years of 2017 and 2022 .
  • Assessed skills and rule understanding of other umpires.
  • Assisted new referees with training and learning specific game rules and regulations.

Coaching Intern

Basketball
05.2021 - 08.2022
  • Communicated with coaches and athletes to discuss tournaments, competitions, and other events.
  • Guided athletes with encouragement, motivation, and nutritional advice to support athletic performance and overall well-being.
  • Planned strategies and selected optimal team lineups to execute game plans.
  • Observed key players and reported back to support recruitment.
  • Monitored student athlete academic performance through grade checking and boosted results with study hall and techniques.
  • Educated athletes in rules, strategies, sportsmanship, and performance principles.
  • Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
  • Adhered strictly to rules and regulations of activities department and district.
  • Worked closely in training capacity with fellow student-athletes during off-season.
  • Developed exercise regimens targeting individual athlete needs.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved operations by working with team members and customers to find workable solutions.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.

Factory Cleaner

Cummings Facility
05.2020 - 08.2021
  • Emptied wastebaskets to transport trash and waste to appropriate disposal areas.
  • Mixed water and detergents or acids in containers to prepare cleaning solutions.
  • Utilized vacuum cleaners and shampooers to clean rugs, carpets and upholstered furniture.
  • Cleaned building floors by sweeping, mopping, scrubbing or vacuuming.
  • Stripped, sealed, finished and polished floors.
  • Used squeegees, sponges and soapy cleaners to clean windows, glass partitions or mirrors.
  • Scraped and removed residual dirt and combustible coatings from surfaces.
  • Kept business entrances clean, tidy and professional in appearance.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Dusted interior furniture, exhibit cases, pictures and frames, chairs, trim and light fixtures, using long handles and ladders to clear cobwebs from high places.
  • Completed routine maintenance checks, notifying management of needed repairs.
  • Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
  • Followed company uniform, performance and security policies with every job.
  • Responded promptly to requests to clean and sanitize areas after accidents.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Washed exterior and interior windows and trim, using ladders to access elevated windows.
  • Used digital timekeeping system to document hours worked each day.
  • Trained 8 new employees to meet quality and productivity goals, boosting customer satisfaction rating s.

Education

Sports Management

Bluffton University
Bluffton, OH
05.2023

Skills

  • Store Cleaning
  • Effective Communication
  • Efficient and Courtesy
  • Outgoing and Friendly
  • Positive Attitude
  • Customer Service
  • Creative Problem Solving
  • Guest Greeting
  • Restocking Products
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Student Engagement
  • Positive Reinforcement
  • Multi-Subject Instruction
  • Curriculum knowledge
  • Special Needs Support
  • Classroom Management
  • Verbal and written communication

Accomplishments

    I am a graduate of Fostoria Jr/Sr high school. I currently play varsity football at Bluffton University, I play basketball and football in high school where I was a 4 year starter. I was also involved in a program called youth to youth program to make the world drug free. I had success in my high school leadership class in putting together a community day. Where we raised money and reached out to companies for supplies that were out of our budget. so, that we could be able to go around the community, to do free labor showing the community we care.

Affiliations

  • Member, Alumni Association
  • currently a football player
  • I like to give back to my community

Timeline

Substitute Teacher, K-12

Fostoria City Schools
08.2024 - Current

Coaching Intern

Basketball
05.2021 - 08.2022

Factory Cleaner

Cummings Facility
05.2020 - 08.2021

Courtesy Clerk

Krogers Grocery Store
07.2017 - Current

Baseball Umpire

umpire
05.2017 - Current

Sports Management

Bluffton University

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Maalik Tucker