Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Maame Yankson

Schenectady,NY

Summary

Energetic Supervisor consistently controls expenses to deliver projects within budget and by set deadline. Committed professional with demonstrated abilities in reducing operating costs and maximizing productivity. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. competitive offerings, pricing and market positioning. Energetic and attentive focused on delivering consistent performance by monitoring, training and motivating. Successful at mentoring less experienced supervisors and always ready to use proven knowledge and skills to back up team members. Offers strong record of accomplishment in achieving consistent results. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Lead Supervisor

Quantem Aviation Services
11.2019 - Current
  • Delivered superior customer service in every interaction and skillfully resolved conflicts.
  • Forecasted department labor requirements and established accurate budgets to cover expected demands.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Deployed corrective actions quickly to maintain strong quality standards and protect consumers.
  • Instructed employees on proper cleaning and sanitation of equipment and surfaces.
  • Supervised entire production process, from incoming materials and line preparation to quality assurance inspections and product shipping.
  • Coordinated supervisory assignments to maintain strong front-line leadership over operations.
  • Provided supportive link between external customers and internal operations.
  • Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
  • Performed annual evaluations and reviews for large staff of employees.
  • Oversaw and optimized work of craftsmen performing high-quality, precision work.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Management Assistant

Quantem Aviation Services
08.2021 - 03.2022
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
  • Oversaw training and onboarding process for all newly hired employees.
  • Recorded time allocated to projects and updated master tracking documents.
  • Drove sales and customer service while assisting guests with services.
  • Offered office-wide software support and training, troubleshooting issues and optimizing usage.
  • Prepared and charted data and metrics for detailed status reports.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.
  • Found new sources for office supplies and closely monitored inventory use to cut costs
  • Answered, responded to and transferred over daily phone calls on multi-line phone system.
  • Managed filing system, entered data and completed other clerical tasks.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Conducted invoicing and investigated accounts receivables discrepancies.
  • Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Developed new filing and organizational practices, saving company in weely labor expenses.
  • Maximized clerical staff productivity by reorganizing training program and effectively supervising 30 employees.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Composed and proofread memos, letters and reports to verify error-free communication.
  • Created and implemented standard operating procedures for records handling.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Updated tracking system with information for program.
  • Maintained daily reports and advised executive leaders in decision-making processes.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.

Deicing Services

Integrated Deicing Services
10.2019 - 11.2021
  • Evaluated systems according to predetermined checklist and noted issues.
  • Demonstrated increased knowledge of company products and equipment.
  • Serviced equipment for expedient repair and minimal downtime.
  • Efficiently troubleshot and repaired equipment to cut company costs and maximize productivity.
  • Cleaned and lubricated parts to keep equipment operating at peak performance.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Performed maintenance duties and safely handled chemicals and solutions.
  • Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
  • Developed detailed maintenance schedules for equipment to maximize equipment lifetimes.
  • Inspected equipment to diagnose operational issues.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Trained customer employees and managers on machine use and maintenance.
  • Applied knowledge of standard equipment and manufacturer repair guidelines.

Lead Cook

Our Lady Of Mercy Live Center
11.2015 - 12.2018
  • Monitored cooks and dishwasher performance and suggested improvements to streamline processes and increase team efficiency.
  • Coordinated line cook break schedules to avoid delays during busy periods and maintain adequate coverage.
  • Supervised line cooks to monitor food safety and order accuracy.
  • Prepared meals for lunch and dining services with average of 25 tables per day.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Taught kitchen staff safety protocols and restaurant standards.
  • Took over line positions in event of emergency.
  • Streamlined kitchen operations by creating more accurate prep sheets, standardized recipe files and product-rotation systems.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Prepared ingredients ahead of time to promote efficiency in dish garnishing.
  • Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
  • Transitioned between breakfast and lunch service.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
  • Prepared and maintained annual budget through forecasting, cost control and labor management.
  • Delegated jobs within kitchen depending on restaurant traffic and employee skill.
  • Developed process that reduced waste and improved supply turnover.

Education

Culinary Degree - Culinary Arts

Schenectady County Community College
Scotia, NY
01.2017

High School Diploma -

Penn Foster High School Diploma
06.2013

Skills

  • Priority management
  • Training and mentoring
  • Operations management
  • Business Development
  • Team Building
  • Negotiation
  • Inventory oversight
  • Sales and marketing
  • Creative merchandising

Certification

  • ServeSafe Starters Food Safety
  • CPR/AED/First Aid
  • US Dept. of labor, Boston Region, Customer Service.

Timeline

Management Assistant

Quantem Aviation Services
08.2021 - 03.2022

Lead Supervisor

Quantem Aviation Services
11.2019 - Current

Deicing Services

Integrated Deicing Services
10.2019 - 11.2021

Lead Cook

Our Lady Of Mercy Live Center
11.2015 - 12.2018

High School Diploma -

Penn Foster High School Diploma

Culinary Degree - Culinary Arts

Schenectady County Community College

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Maame Yankson