Maame Ama Aidoo
Lawrenceville,GA
Summary
Dynamic Customer Service Representative with a proven track record at Wendy's International, excelling in conflict resolution and enhancing customer satisfaction. Skilled in active listening and critical thinking, I successfully coached new hires and resolved complaints, fostering loyalty and repeat business. Committed to delivering exceptional service and improving user experiences.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Wendys International
03.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Bachelor of Science - Public Health
Georgia Gwinnett College
Lawrenceville, GA05-2027
High School Diploma -
Central Gwinnett High School
Lawrenceville, GA05-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Staff training
- Problem resolution
- Complaint resolution
- Customer satisfaction measurement
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Dean’s List Honoree
I am proud to have been recognized as a Dean’s List Honoree, a reflection of my dedication to academic excellence, time management, and perseverance. Balancing my studies with professional experience has strengthened my ability to stay organized, meet deadlines, and maintain high performance—qualities that I am eager to bring to this company.
Timeline
Customer Service Representative
Wendys International
03.2024 - 12.2024
Bachelor of Science - Public Health
Georgia Gwinnett College
High School Diploma -
Central Gwinnett High School
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