Ma Andrea Pantanosas
Summary
Dedicated care manager with experience in senior living and care management. Specializes in enhancing resident well-being and care quality through effective communication and meticulous documentation. Skilled in staff scheduling, incident tracking, and patient support, ensuring compliance and efficient operations.
Overview
8
8
years of professional experience
Work History
Care Manager
Heritage Pointe Senior Living
Mission Viejo, California
10.2024 - Current
- Developed service plans based on assessment findings; monitored effectiveness of plans regularly.
- Communicated with nurses, caregivers, and physicians about resident care concerns.
- Reviewed care schedules and matched staffing with resident support needs.
- Monitored daily wellness needs and documented changes in resident condition.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Supported mobility using walkers, wheelchairs, and safe transfer techniques.
- Offered emotional support to help patients cope with stressors associated with their illness or disability.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Improved patient outlook and daily living through compassionate care.
- Provided companionship through conversation, activities, and emotional support.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
Care Manager
Sunrise Senior Assisted Living
Mission Viejo, California
02.2025 - Current
- Created plan of care to assist patients in reducing problems or barriers to achieve optimal level of health.
- Communicated with nurses, caregivers, and physicians about resident care concerns.
- Offered emotional support to help patients cope with stressors associated with their illness or disability.
- Communicated with patients with compassion while keeping medical information private.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Ensured that all documentation is completed accurately according to state regulations.
- Tracked incident reports and followed senior living safety procedures.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
Administration Assistant
Care Van, LLC
Laguna Hills, California
01.2020 - 06.2022
- Coordinated communications among clients, caregivers, and transportation staff to ensure seamless service delivery.
- Managed patient ride schedules and dispatch coordination for Care Van operations, optimizing transportation logistics.
- Answered client calls and relayed transportation updates to drivers.
- Maintained confidential service records and updated scheduling files.
- Prepared daily paperwork for medical transport routes and appointments.
- Supported Care Van office tasks with filing, scanning, and data entry.
- Organized and maintained files, including electronic records.
- Prepared invoices, expense reports, memos, letters, and other documents using Microsoft Office Suite applications.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Organized daily calendars for multiple staff members to enhance time management and operational efficiency. for multiple staff members.
Restaurant Server
Manila Kusina Grill
Mission Viejo, California
05.2019 - 03.2020
- Created a positive first impression for guests arriving at the restaurant. at Manila Kusina Grill dining room
- Provided exceptional service to a high volume of daily customers.
- Responded promptly to guests' needs, enhancing satisfaction throughout their dining experience.
- Coordinated with kitchen to ensure timely meal service for guests.
- Presented menu specials and explained Filipino grill offerings
- Balanced multiple duties to ensure efficient restaurant operations. simultaneously while providing excellent customer service.
- Fostered positive relationships with co-workers and customers through friendly communication.
- Upheld cleanliness standards in dining and service areas for guest satisfaction. of restaurant area, including tables, chairs, floors, counters, windowsills.
- Processed payments and issued receipts at cashier station
Game Operations Associate
Morey's Piers
Wildwood, New Jersey
03.2019 - 06.2019
- Monitored game booths across Morey's Piers boardwalk attractions.
- Inspected game equipment for safety and proper function.
- Provided guidance and instruction on game operations procedures and policies.
- Processed cash transactions at game counters.
- Supported opening and closing procedures for pier game areas.
- Acted as an advocate for customers by responding promptly and professionally to complaints and suggestions.
- Prepared budgets for upcoming gaming events based on projected costs and revenues.
- Created detailed reports on tournament results, attendance and feedback from participants.
- Collaborated with marketing team on campaigns designed to promote upcoming gaming events.
Education
Bachelor of Arts - International Studies
Xavier University (Ateneo De Cagayan)
Cagayan De Oro, Philippines03-2019
High School Diploma -
Xavier University (Ateneo De Cagayan)
Cagayan De Oro, Philippines03-2015
Skills
- Care planning
- Patient assessment
- Care coordination
- Program management
- Incident reporting
- Electronic documentation
- Medical chart documentation
- State compliance
- Staff scheduling
- Resource coordination
- Critical thinking
- Effective communication
- Patient & family support
Timeline
Care Manager
Sunrise Senior Assisted Living
02.2025 - Current
Care Manager
Heritage Pointe Senior Living
10.2024 - Current
Administration Assistant
Care Van, LLC
01.2020 - 06.2022
Restaurant Server
Manila Kusina Grill
05.2019 - 03.2020
Game Operations Associate
Morey's Piers
03.2019 - 06.2019
Bachelor of Arts - International Studies
Xavier University (Ateneo De Cagayan)
High School Diploma -
Xavier University (Ateneo De Cagayan)