Ma. Angela Canares
Kent,WA
Summary
Highly motivated individual with extensive customer service and clerical experience
Overview
22
22
years of professional experience
Work History
Administrative Assistant I/II
Meridian Middle School
Kent, WA
02.2022 - Current
- Acts as office receptionist, answers telephones, routes calls and deliver messages to staffs
- Assists in preparation of teachers materials, including collating, sorting, and stapling
- Sorts and distributes incoming mail and deliveries
- Maintain bulletin boards
- Assists with the production/duplication of staff materials, including routine use and maintenance of copier equipment and laminator
- Maintains adequate supplies for office operations; conducts inventory as required or necessary
- Provides assistance to other staff, as needed
Underwriter
PEMCO Insurance Company
Seattle, WA
10.2010 - 07.2013
- Evaluated new business applications for insurance coverage by reviewing loss history, driving records, vehicle/home/boat eligibility
- Reviewed existing policies for renewal eligibility by applying risk profile approach to accept, educate, or deny for coverage
- Monitored underwriting team's performance and provided mentoring to achieve personal and departmental goals
- Delivered superior service to insureds and agents by supporting the company relationship model and meeting cycle time
- Performed agent audits
Associate Underwriter
PEMCO Insurance Company
Seattle, WA
03.1997 - 10.2010
- Reviewed new business applications and renewal policies for eligibility within established level of authority
- Used risk profile approach to accept, educate, or deny coverage for new business, renewals, and policy amendments. Also referred complex risks to Senior Underwriter for further review or accommodation
- Provided Senior Underwriters with agent feedback
- Assisted Senior Underwriters with agent audits
- Participated in department and company projects
- Trained newly hired employees
- Performed data entry on Exceed, the PEMCO Sales and Service Tool, and the PMS System
Claims Auditor
PEMCO Insurance Company
Seattle, WA
04.1994 - 03.1997
- Reviewed claims information to determine available coverages
- Provided feedback to claims adjusters regarding coverages available for the type of incident and also missing information
- Reviewed loss payables for correctness
- Monitored claims adjusters financial authorities
- Prioritized daily tasks to satisfy workload demands and department's turnaround goals
Boat Rater
PEMCO Insurance Company
Seattle, WA
07.1991 - 04.1994
- Performed data entry from new business applications, amendments, and renewals into PMS System
- Manually rated new business, renewals, and endorsements
- Assembled policies for mailing to customers
- Communicated with agents regarding missing information
Education
Licensed Certified Nursing Assistant
Lake Washington Institute of Technology
Kirkland, Washington12.2018
Undergraduate - BS Mathematics
College of The Holy Spirit
Manila, Philippines11.1988
Skills
- Works well independently with minimal supervision
- Typing speed at least 45 wpm
- Customer service experience
- Detail oriented, flexible, fast learner
- Fluent in both writing and speaking the English language Good grammar and spelling
- Speaks and writes fluently in Tagalog language
- Goal oriented
- Team player
- Proficient with MS Office applications, office equipments, and internet usage
- Strong organization skills
Timeline
Administrative Assistant I/II
Meridian Middle School
02.2022 - Current
Underwriter
PEMCO Insurance Company
10.2010 - 07.2013
Associate Underwriter
PEMCO Insurance Company
03.1997 - 10.2010
Claims Auditor
PEMCO Insurance Company
04.1994 - 03.1997
Boat Rater
PEMCO Insurance Company
07.1991 - 04.1994
Licensed Certified Nursing Assistant
Lake Washington Institute of Technology
Undergraduate - BS Mathematics
College of The Holy Spirit