MARIA ASENCIO
Middleburg,FL
Summary
I am a technician with over five years of hands-on experience as a Technical Support Specialist specializing in electronic devices. Possessing advanced technological literacy, I am known for my resourcefulness, demonstrated leadership, and a proven team building record. Committed to outstanding customer service, and dedicated to continuous improvement of processes and efficiency through my attention to detail and dedicated approach.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Desk Specialist I
Insight Global
01.2022 - Current
- Support systems such as Windows 7-11, MacOS, VPN, Printers, Web applications, Mobile hotspot, iPhones, iPads, and Android devices.
- Record and document relevant notes and resolve tickets in a efficient/timely manner.
- Communicate with affected users and keep them updated with relevant information about their incidents.
- Joined specialized teams such as Mobility and Verint Support.
- Utilize diagnostic tools and software to identify issues and complete repairs
- Utilize tools such as SAP, Go To Assist, Service Now, Teams and Knowledge Articles.
Technical Support Specialist / Store Manager
Techy
09.2019 - Current
- Responded to customer concerns, created strategies to raise productivity and customer satisfaction
- Coached sales associates in product specifications and selling techniques
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Managed inventory and received new merchandise
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Store Manager
Sports Action
02.2018 - 09.2019
Lead Technician
iFixIT
08.2017 - 02.2018
- Technical support on system hardware and software of hand held devices
- Customer service / sales
- Managed inventory
- Identified issues and implemented creative solutions.
Education
Bachelor of Architecture -
Central University of Venezuela
07.2017
Skills
- Avid learner
- Analytical and creative
- Problem solving
- Time management and multitasking
- Collaborative team player
- Strong communication skills
- Windows 7-10, MacOS, iOS, Android OS, Microsoft 365, Adobe Photoshop and AutoCAD
Certification
- CompTIA - ITF+
Oct 2022
- Google - IT Support Fundamentals
Apr 2021
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Service Desk Specialist I
Insight Global
01.2022 - Current
Technical Support Specialist / Store Manager
Techy
09.2019 - Current
Store Manager
Sports Action
02.2018 - 09.2019
Lead Technician
iFixIT
08.2017 - 02.2018
Bachelor of Architecture -
Central University of Venezuela
- CompTIA - ITF+
Oct 2022
- Google - IT Support Fundamentals
Apr 2021
Similar Profiles
Nicholas CardenNicholas Carden
Intelligence Support Specialist at Insight GlobalIntelligence Support Specialist at Insight Global
Kathryn HuthKathryn Huth
Travel Nurse, Emergency Department at Insight GlobalTravel Nurse, Emergency Department at Insight Global
Samaria EdwardsSamaria Edwards
Customer Service Representative at Insight GlobalCustomer Service Representative at Insight Global