Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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MARIA ASENCIO

Middleburg,FL

Summary

I am a technician with over five years of hands-on experience as a Technical Support Specialist specializing in electronic devices. Possessing advanced technological literacy, I am known for my resourcefulness, demonstrated leadership, and a proven team building record. Committed to outstanding customer service, and dedicated to continuous improvement of processes and efficiency through my attention to detail and dedicated approach.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Service Desk Specialist I

Insight Global
01.2022 - Current
  • Support systems such as Windows 7-11, MacOS, VPN, Printers, Web applications, Mobile hotspot, iPhones, iPads, and Android devices.
  • Record and document relevant notes and resolve tickets in a efficient/timely manner.
  • Communicate with affected users and keep them updated with relevant information about their incidents.
  • Joined specialized teams such as Mobility and Verint Support.
  • Utilize diagnostic tools and software to identify issues and complete repairs
  • Utilize tools such as SAP, Go To Assist, Service Now, Teams and Knowledge Articles.

Technical Support Specialist / Store Manager

Techy
09.2019 - Current
  • Responded to customer concerns, created strategies to raise productivity and customer satisfaction
  • Coached sales associates in product specifications and selling techniques
  • Reconciled daily sales transactions to balance and log day-to-day revenue
  • Managed inventory and received new merchandise
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.

Store Manager

Sports Action
02.2018 - 09.2019

Lead Technician

iFixIT
08.2017 - 02.2018
  • Technical support on system hardware and software of hand held devices
  • Customer service / sales
  • Managed inventory
  • Identified issues and implemented creative solutions.

Education

Bachelor of Architecture -

Central University of Venezuela
07.2017

Skills

  • Avid learner
  • Analytical and creative
  • Problem solving
  • Time management and multitasking
  • Collaborative team player
  • Strong communication skills
  • Windows 7-10, MacOS, iOS, Android OS, Microsoft 365, Adobe Photoshop and AutoCAD

Certification

  • CompTIA - ITF+

Oct 2022


  • Google - IT Support Fundamentals

Apr 2021

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Service Desk Specialist I

Insight Global
01.2022 - Current

Technical Support Specialist / Store Manager

Techy
09.2019 - Current

Store Manager

Sports Action
02.2018 - 09.2019

Lead Technician

iFixIT
08.2017 - 02.2018

Bachelor of Architecture -

Central University of Venezuela

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MARIA ASENCIO