Summary
Overview
Work History
Education
Skills
Locations
Languages
Timeline
Generic

MAAYAN AMOR

Las Vegas

Summary

Experienced in customer service, I offer a wealth of knowledge and expertise. Seeking to leverage these skills in a role within your esteemed organization to further develop and expand my capabilities. Committed to contributing to your company's success while continuously learning and growing.

Overview

14
14
years of professional experience

Work History

Dispatch Supervisor

Tahiti Village Resort
05.2024 - Current
  • Dispatching calls from different departments
  • Supervising runners during the shift about guests calls
  • Mark orders/issues as done and escalating when needed
  • Report to managers when discipline issue arises with employees
  • Making team's work schedule, approving PTO requests.
  • Training new team members
  • Company's admin for internal website for guests requests.

Front Desk Agent

WorldMark by Wyndham
12.2023 - 05.2024
  • Greeted visitors and customers upon arrival, answered questions to build rapport and retention.
  • Responded to room requests and other inquiries made via establishment website, email, or phone.
  • Collected room deposits, fees, and payments.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Front Desk Receptionist

Tahiti Village resort
04.2022 - 05.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Trained new staff members in customer service techniques and hotel operations.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Answered customer telephone calls promptly and appropriately handled needs

Front Desk Receptionist

Tahiti Village resort
02.2020 - 11.2022
  • Checking guest in and out of their rooms
  • Answering calls and direct them to right department
  • Process payments and filling all paperwork
  • Dealing with complaints and solving issues that may arise
  • Keep the reception area clean and tidy at all times
  • Offering information about hotel facilities and activities as well as information about near stores and attractions etc.
  • Daily tasks

Office Manager

Gift4you
11.2020 - 06.2022
  • Processing orders from home website and other websites
  • Scheduling pickups with carriers
  • Managing social media accounts such as Facebook/Instagram and home website
  • Handled direct administrative issues and supervised office staff
  • Recruited, interviewed, and hired employees

Shipping and Receiving Clerk

Forever Flawless
01.2019 - 01.2020
  • Reviewed order data to verify transactions and shipping dates.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.

Salesperson

Kiosks
01.2017 - 01.2019
  • Opening and closing various kiosks
  • Cash handling, and credit card reconciliation.
  • Sales of skincare and beauty products.
  • Customer service & upselling

Receptionist

Spa palace
01.2014 - 01.2015
  • Answered phone calls and scheduled various spa appointments
  • Checked in and out clients
  • Delegated task to spa personnel and direct customers to the appropriate area
  • Cash handling & credit card payments
  • Kept reception area clean, neat, and stocked with different items sold in spa.

Cahier/Assistant Manager

Rami Levy Super Market & Bakery
01.2011 - 01.2014
  • Hired as cashier and quickly promoted to assistant manager
  • Managed small team
  • Scheduling and training
  • Open and close front end
  • Cash count and reconciliation
  • Customer service -inventory management and pricing.

Education

High School - medical secretary

Shoham High School
Haifa
01.2008

Skills

  • Multi tasker
  • Quick learner
  • Goal setting
  • Reliable
  • Problem solving
  • Excel
  • Microsoft Word
  • Magento
  • Webgility
  • QuickBooks
  • Cornerstone
  • Salto USPS/FedEx shipping systems
  • Brava
  • Maxpanda
  • E-commerce
  • CRM software
  • Crisp
  • AuthorizeNet
  • LMS
  • Hotsos
  • Focus
  • Saflok
  • Eagle

Locations

  • Las Vegas, Las Vegas, NV
  • Tel Aviv, Tel Aviv, Israel
  • Haifa, Haifa, Israel

Languages

Hebrew
Native or Bilingual
English
Native or Bilingual
Spanish
Full Professional

Timeline

Dispatch Supervisor

Tahiti Village Resort
05.2024 - Current

Front Desk Agent

WorldMark by Wyndham
12.2023 - 05.2024

Front Desk Receptionist

Tahiti Village resort
04.2022 - 05.2024

Office Manager

Gift4you
11.2020 - 06.2022

Front Desk Receptionist

Tahiti Village resort
02.2020 - 11.2022

Shipping and Receiving Clerk

Forever Flawless
01.2019 - 01.2020

Salesperson

Kiosks
01.2017 - 01.2019

Receptionist

Spa palace
01.2014 - 01.2015

Cahier/Assistant Manager

Rami Levy Super Market & Bakery
01.2011 - 01.2014

High School - medical secretary

Shoham High School

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