Melissa Abarca

• Maintain office clean and organized.
• Order and replenish office and program supplies.
• Train incoming Office Clerks.
• Create student rosters for instructors on Salesforce and Cityspan.
• Track attendance daily.
• Manage and send out staff schedule weekly.
• Assist site leadership with purchases, reimbursements, and monthly credit card reconciliation.
• Manage student enrollment and Salesforce database.
• Maintained and updated filing, inventory and database systems, manually or using computer.
• Create and translate flyers, program schedules and communication to parents in English and Spanish.
• Oversee schedule management communicating with school partners, parents, visitors and volunteers.
• Send out weekly Remind messages to parents about important news, upcoming events and reminders.
• Execute logistics for special events and field trips.
• Build and maintain strong relationships with students, parents, school staff and external vendors.
• Create a monthly newsletter for parents and school partners highlighting important events, enrichment classes and reminders.

• Maintain an organized and clean front desk.
• Greet, monitor and track all members, visitors and parents on site.
• Covid-19 safety protocols by performing basic symptoms check and taking temperatures.
• Answer all calls and emails in a timely manner.
• Enter student enrollment data using BGCP's Salesforce database.
• Managed students sign in and sign out process daily using Salesforce.
• Assist the Program Associate with any task assigned.
• Build positive relationships with all students, staff and parents.
• Use of Google and Microsoft suite.

• Assist organizational efforts by filing, entering data and answering phones and emails.
• Scheduled appointments with clients.
• Create, track and send monthly maintenance invoices, estimates and bills.
• Manage and track employee pay.
• Track and pay business expenses and bills.

• Organized and stored employment forms and information.
• Organized employee documentation, organizational chart and phone list.
• Assisted with uploading employee files and documents into SharePoint.

• Tutored students one on one using teaching plans provided by teacher based on students reading level.
• Attended all scheduled sessions.

• Engaged positively with each customer, providing professional and polite support for sales and service needs.
• Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.

Fitting Room Attendant:

• Greeted each and every customer warmly upon entrance to fitting room area.
• Maintained security measures to check for issues such as switched tags and stolen merchandise.
• Tidied and cleaned fitting rooms to create welcoming and comfortable environment.
• Processed returns by repackaging, tagging and restocking items.
• Attended to customer service issues in courteous, friendly and helpful manner.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Helped customers by answering questions and locating merchandise.
• Folded and hung up clothing that customers had tried on but decided not to purchase.
• Kept fitting rooms cleaned, organized and well-maintained.

Cashier:

• Assisted with purchases, locating items and signing up for credit cards.
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
• Operated cash register, collected payments and provided accurate change.

• Assisted teachers with lesson preparation and curriculum implementation.
• Kept students safe in classroom and outside environments.
• Fulfilled multiple duties, including tutoring basic skills, and grading homework and exams.
• Distributed classroom materials and supplies such as pencils, paper and art materials.
• Managed daily attendance and reported absences and tardies to for parental notification.