Mabel Arzate
Pflugerville
Summary
Dedicated Lead Medical Assistant equipped to manage patient, administrative and team needs with organized approach and good prioritization skills. Keeps team members on-track with close monitoring and motivational strategies. Handles patients' needs with friendly, knowledgeable approach while effectively meeting demands of busy offices and maintaining compliance with important standards. Manages high patient volumes by keeping records updated, supplies stocked and schedules well-coordinated. Skilled in assisting with procedures and triaging patients. Trains new staff to handle rigors of healthcare work and required protocols.
Overview
13
13
years of professional experience
Work History
Lead Medical Assistant
Ascension
07.2015 - Current
- Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices, important tasks, policies and workplace expectations.
- Ensured patient satisfaction by promptly addressing concerns, follow-up with test results, answering questions, and providing exceptional customer service.
- Maintained a clean and safe clinical environment, adhering to strict infection control standards for the well-being of patients and staff.
- Obtained client medical history, vitals signs, medication information, symptoms, and allergies.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Implemented effective inventory management strategies to ensure consistent availability of essential clinic supplies for daily clinic operations.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow and enhance office operations.
- Coordinated with insurance providers to ensure timely and accurate billing, reducing claim denials and improving overall revenue cycle efficiency.
- Managed daily operations of the clinic, including patient registration, rooming procedures, equipment maintenance, and staff scheduling.
- Assisted in the recruitment process of qualified candidates by conducting interviews, evaluating skillsets, and making hiring recommendations based on clinic needs.
Medical Assistant
Austin Kidney Associates
05.2012 - 07.2015
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Medical Assistant
Otero Medical Center
08.2011 - 05.2012
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Education
Liberal Arts And General Studies
Austin Community College
Austin, TXMedical Assisting
Citi College of Allied Health
Chicago, IL2009
High School Diploma -
Hendrickson High School
Pflugerville, TX2008
Skills
- Athena Super User- Electronic Health Records
- Safety Coach
- Inventory and Supply Management
- HIPAA Compliance
- Specimens Collection and Processing
- Staff Oversight
- Scheduling and Appointment Management
- Problem Solving Abilities
- Patient Education and Counseling
- Customer Service Orientation
- Empathy and Compassion
- Multitasking Capabilities
- Team Building and Supervision
- Phlebotomy Expertise
- Interpersonal Skills
- Clinical Leadership
- Organizational Skills
- Fluent in Spanish
- CPR
- Workplace Safety
OBJECTIVE
To obtain a position that will apply my education, knowledge, professional skills and offer growth and advancement opportunities and also allow me to utilize and share my knowledge and experience to improve processes and outcomes within healthcare.
Timeline
Lead Medical Assistant
Ascension
07.2015 - Current
Medical Assistant
Austin Kidney Associates
05.2012 - 07.2015
Medical Assistant
Otero Medical Center
08.2011 - 05.2012
Liberal Arts And General Studies
Austin Community College
Medical Assisting
Citi College of Allied Health
High School Diploma -
Hendrickson High School