MABEL CUEVA
CHARLOTTE,North Carolina
Summary
- Proven leader in enhancing client satisfaction and team productivity , adept in account management and fostering teamwork.
- Spearheaded initiatives to improve quality control, streamline recruitment processes, and boost operational efficiency across multiple units.
- Skilled in project management and relationship building, consistently achieving positive outcomes in client relations and staff development.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Housekeeping Manager position.
- Ready to help team achieve company goals.
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
13
13
years of professional experience
Work History
Account Manager Houesekeeping
BCJ
01.2020 - 09.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Improved overall team productivity by implementing best practices in organization and time management.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Recruiter
Stratus Services
11.2019 - 10.2020
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Operated and maintained applicant tracking and candidate management systems.
- Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
Quality Control Manager
Zoom Cleaning LLC
12.2011 - 01.2020
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Collaborated with cross-functional teams to identify potential areas of improvement in production processes, leading to enhanced product quality.
- Spearheaded root cause analysis investigations when needed, determining underlying issues and recommending appropriate fixes.
- Participated in regular management review meetings, providing updates on quality control performance and suggesting areas for improvement.
- Enhanced product quality by implementing rigorous inspection procedures and standardized testing protocols.
- Maintained an up-to-date knowledge of industry innovations and advancements, ensuring the Quality Control department remained at the cutting edge of best practices.
- Optimized resource allocation by identifying inefficiencies in current quality control practices and proposing solutions.
Multi-Unit Operation Manager
MRI Services
03.2017 - 12.2018
- Championed employee development initiatives such as skill-building workshops and team-building activities to foster a positive work culture for all staff members.
- Conducted comprehensive risk assessments for each location identifying potential hazards and implementing necessary corrective actions for enhanced safety measures.
- Developed strong teams of high-performing personnel through recruitment, coaching, mentoring, and ongoing performance evaluations.
- Managed vendor relationships for multiple units to ensure timely deliveries of products while negotiating favorable contract terms.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Introduced new methods, practices, and systems to reduce turnaround time.
Education
Bachelor of Science - Education
CPP
Ecuador07.2000
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Staff Management
- Event Planning
- Expense Control
- Schedule Management
- Client Relationship Management
- Relationship building and management
- Project Management
- Team Collaboration
- Recruiting and Sourcing
- Training and Onboarding
- New Hire Training
- Social Media Recruiting
- Defect Identification
- Quality processes
- Quality Control Planning
- Inspection procedures
- Safety Protocols
- Employee Supervision
Timeline
Account Manager Houesekeeping
BCJ
01.2020 - 09.2024
Recruiter
Stratus Services
11.2019 - 10.2020
Multi-Unit Operation Manager
MRI Services
03.2017 - 12.2018
Quality Control Manager
Zoom Cleaning LLC
12.2011 - 01.2020
Bachelor of Science - Education
CPP
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