Enthusiastic professional with a passion for providing effective customer solutions. Demonstrated success in motivating teams to reach established objectives. Committed to enhancing organizational performance and stakeholder satisfaction.
Overview
10
10
years of professional experience
Work History
Clean Bill officer (International Business Centre)
Stanbic Bank Ghana Limited
11.2022 - 12.2023
Verified Inwards telegraphic transfer
Processed Inwards telegraphic transfer
Received, recorded and processed unpaid transfer
Answered queries on daily basis
Attend to general queries on daily basis related to transfers.
Performing due diligence on supporting documents for transfers
Trace, amend and recall unpaid transfers
Reconcile return fund transfers in the Nostro on a daily basis.
Processing Officer (BOL) (International Business Centre)
Stanbic Bank Ghana Limited
09.2016 - 11.2022
Approved Business online transactions
Verified Domestic, inter account and outwards telegraphic transfer
Processed inter account and outwards telegraphic
Answered queries on daily basis.
Registered outwards telegraphic transfer
Verified outwards telegraphic transfer
Processed outwards telegraphic transfer
Received, recorded and processed unpaid transfer
Answered queries on daily basis.
Administrative assistant
SOCIAL SECURITY AND NATIONAL INSURANCE TRUST
12.2014 - 08.2016
Ordered, stock and coordinated delivery of office
Maintained office printers, fax machines and copy machines
Printed, packed and mailed documents to the branches
Provided secretarial or executive services for committees
Scheduled meetings on behalf of Team members
Ensure minutes are recorded at every meeting
Enquiry Assistance (intern)
Barclays Bank Ghana Limited
06.2014 - 08.2014
Daily presentation of branch sales
Setting customers up on mobile and internet banking
Daily reconciliation of cheque books and cards
Checking of customer balance
Assisted customers on account opening forms
Received and validated salary and account transfer cheques
Printing of customers statement
Answered phone calls from customers and assisted them
Education
M.Sc. - Development Finance
University of Ghana
Legon
10.2022
B.A (Arts) - History and Religion and Human Values
University of Cape Coast
Cape Coast
06.2016
WASSCE - undefined
Presbyterian Senior High School
Mampong-Akuapem
05.2011
Skills
Ability to communicate effectively at all levels
Excellent analytical abilities and problem solving
Maintain composure under pressure
Able to manage time efficiently through effective planning
Excellent communication skills in oral, written and presentation
Flexible, eager to learn and thrive in a challenging and dynamic environment
Result oriental person who is able to meet target
Team player who appreciates the contributing efforts of others and value their opinions
Computer literate, knowledge in MS word and Excel
Accomplishments
Spotlight for responsive staff for the third quarter of 2019
Spotlight for proactive and dedicated team member for second quarter of 2020, 2021 and 2022 respectively
Best national services personnel for remarkable performance for the year 2016/2017(Stanbic Bank Ghana limited)
Languages
English
Full Professional
Timeline
Clean Bill officer (International Business Centre)
Stanbic Bank Ghana Limited
11.2022 - 12.2023
Processing Officer (BOL) (International Business Centre)
Stanbic Bank Ghana Limited
09.2016 - 11.2022
Administrative assistant
SOCIAL SECURITY AND NATIONAL INSURANCE TRUST
12.2014 - 08.2016
Enquiry Assistance (intern)
Barclays Bank Ghana Limited
06.2014 - 08.2014
M.Sc. - Development Finance
University of Ghana
B.A (Arts) - History and Religion and Human Values
CUSTOMER SERVICE CONSULTANT at STANBIC BANK GHANA LIMITED, WA, GHANA LIMITEDCUSTOMER SERVICE CONSULTANT at STANBIC BANK GHANA LIMITED, WA, GHANA LIMITED