Mabel Diaz
Miami,FL
Summary
Dynamic Administrative Officer with a proven track record at AA Master Mechanical LLC, excelling in office management and relationship building. Enhanced onboarding processes and streamlined invoicing, significantly improving efficiency. Skilled in training and coaching, fostering a knowledgeable team environment while ensuring accurate documentation and control.
Overview
11
11
years of professional experience
Work History
Administrative Officer
AA Master Mechanical LLC
2021.02 - Current
- Assisted in maintaining organized filing systems for efficient document retrieval
- Supported scheduling and coordination of meetings, ensuring timely communication
- Conducted routine office supply inventory checks to maintain stock levels
- Facilitated onboarding processes for new employees, enhancing their integration experience
- Created and billed all invoices
- Created all proposals and contracts
Customer Service Representative
Expo Convention Contractors
2018.04 - 2020.02
- Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
- Managed customer complaints effectively, implementing solutions to prevent recurrence.
- Assisted customers with product selections and order placements, ensuring accurate transactions.
- Collaborated with team members to streamline service processes, improving response times.
- Trained new staff on systems and procedures, fostering a knowledgeable team environment.
- Placed all manuel orders and payments.
- Worked in specific show sites. Providing help for customers to place last minute orders, collect any collections, and fix any errors.
Bookkeeper
Standard Parking
2014.10 - 2018.04
- Managed accounts payable and receivable processes, ensuring timely and accurate transactions.
- Reconciled bank statements and general ledger accounts, maintaining financial accuracy.
- Implemented streamlined invoicing procedures, reducing processing time by enhancing efficiency.
- Supervised junior bookkeepers, providing mentorship and training on best practices.
- Audited parking tickets for the locations I was assigned to.
- Created monthly parking passes and collect payments.
- Maintained and processed invoices, deposits, and money logs.
Education
High School Diploma -
Hialeah Senior High School
Hialeah, FLBBA -
Miami Dade College
Skills
- Office management
- Scheduling and calendar management
- Records management
- Documentation and control
- Scheduling appointments
- Relationship building
- Payroll and budgeting
- Training and coaching
- Database administration
- Event coordination
- Credit and collections
- Administrative support
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Administrative Officer
AA Master Mechanical LLC
2021.02 - Current
Customer Service Representative
Expo Convention Contractors
2018.04 - 2020.02
Bookkeeper
Standard Parking
2014.10 - 2018.04
High School Diploma -
Hialeah Senior High School
BBA -
Miami Dade College