Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mabel Dominguez

Carpentersville,IL

Summary

Proven to enhance patient satisfaction and streamline front desk operations at Elite Women's Care, leverage expertise in HIPAA guidelines and EHR software with exceptional collaboration and teamwork skills. Achieved significant reduction in wait times, fostering a welcoming environment and maintaining meticulous patient records. Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using AthenaOne appointment scheduling system to manage over 230 patients weekly. Organized and accurate in managing patient flow. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than 10 years.

Overview

10
10
years of professional experience

Work History

Medical Receptionist

Elite Women's Care
04.2015 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Supported office staff and operational requirements with administrative tasks.
  • Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
  • Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
  • Enhanced patient experience by maintaining clean, organized reception area.
  • Managed patient appointments efficiently, reducing wait times significantly.
  • Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
  • Facilitated patient education by distributing relevant health and wellness pamphlets.
  • Supported positive patient experience by offering assistance with filling out health forms.
  • Increased patient satisfaction by answering inquiries with empathy and professionalism.
  • Fostered welcoming environment, greeting patients warmly upon arrival.
  • Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
  • Improved accuracy of patient data with meticulous record-keeping.
  • Improved office ambiance, selecting music and reading materials for waiting area.
  • Supported patient care by scheduling appointments to accommodate urgent health needs.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Answered phone calls and messages for 3 physician Ob/Gyn medical facility, scheduling appointments, and handling patient inquiries.

Dental Assistant

Familia Dental
07.2014 - 03.2015
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Sterilized rooms and prepped equipment and instruments for 12 procedures daily.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Prepared patient x-rays and images for dentist review.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
  • Contributed to comfortable patient experience, offering reassurance and support throughout treatments.
  • Supported dental procedures, ensuring efficient operation and patient satisfaction.
  • Maintained cleanliness and organization of dental office, creating welcoming atmosphere for patients.
  • Prepared and sterilized instruments and materials for use by dentists.
  • Monitored patient comfort and safety during dental procedures.

Education

High School Diploma -

Barrington High School
Barrington, IL
05.2012

Skills

  • Front Desk Operations
  • Telephone Etiquette
  • Appointment Scheduling
  • Medical Terminology
  • Patient Scheduling
  • Office Administration
  • Patient Registration
  • Microsoft Office
  • Appointment Setting
  • HIPAA Guidelines
  • Insurance Verification
  • Appointment management
  • Payment Collection
  • Patient Relations
  • Electronic Medical Records
  • Letter preparation
  • EMR / EHR
  • Workflow Optimization
  • Paperwork coordination
  • Mail Management
  • Proficient in AthenaOne
  • Cash Handling
  • Collaboration and Teamwork
  • Time Management
  • Organization and Time Management
  • Data Entry
  • Calendar and Appointment Management
  • Clerical Support
  • Patient Health Information Access

Timeline

Medical Receptionist

Elite Women's Care
04.2015 - Current

Dental Assistant

Familia Dental
07.2014 - 03.2015

High School Diploma -

Barrington High School

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Mabel Dominguez