Mabel Guzman
Pomona,CA
Summary
Accomplished Claims Specialist with expertise at VIZIO, Inc., adept in Microsoft Excel and SAP systems. Proven track record of enhancing operational efficiency and resolving complex issues. Recognized for proactive problem-solving and independent decision-making, leading to a 20% reduction in invoice discrepancies. Strong-willed and fast learner, committed to driving results and exceeding expectations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Claims Specialist
VIZIO, Inc.
Irvine, CA
09.2014 - Current
- Account holder for major customer accounts, including Sam's Club, Amazon, Target, Target.com, RAC, Meijer, SYX, Synnex
- Analyze each short paid invoice deductions and compliance chargebacks received for the major customer accounts, in order to verify its validity
- Delegate decision to file invalid deductions with the appropriate parties, including VIZIO's major carrier transportation companies, and third party warehouse 3PLs
- Assist Accounting department customers with requests as needed
- Provide liable party to accounting team
- Prepare and approve detention invoices received from VIZIO's main carrier for the Accounting department
End User CSR
Logistics Team
City of Industry, CA
11.2012 - 08.2014
- Process and maintain all End User orders
- Respond customers complaints, queries and questions
- Allocate orders, inventory, input data, pic pac
- Schedule pick up appointments
- Managed high volume work load within a deadline-oriented environment.
- Assist with office administrative duties
Receiving Clerk
IDS-USA 3PL
Mira Loma, CA
12.2010 - 11.2012
- Promoted to Receiving Lead, to train and recruit receivers
- Coordinate with receiving team and operations to ensure all inbound receipts are accurately recorded in warehouse management system. Cross trained in customer service representative and other CSR functions
- Managed and supervised efficient functioning of receiving activities. Responsible for overseeing staff in the day to day operation in order to maintain receiving accuracy
- Responsible for analyzing and reporting root cause for receiving variances and track vendor errors
- Responsible for receiving department's daily paperwork; unloading, receiving, put away, and customers receipts
- Direct Contact with customer of any discrepancies on receiving manifest, air freight and EDI errors
- Daily updated Inbound Container Report excel spreadsheet, to track all incoming goods
- Receiving's head clerk
- Completed daily work functions with minimum supervision
Education
Bachelor of Science Degree - Criminal Justice
Westwood College
12.2008
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- SAP system
- Independent
- Strong-willed
- Proactive
- Fast learner
Certification
- Accounting- Bookkeeping Cert
- Accounting
- Accounting- Tax Preparation
- Accounting- Payroll Cert
Timeline
Claims Specialist
VIZIO, Inc.
09.2014 - Current
End User CSR
Logistics Team
11.2012 - 08.2014
Receiving Clerk
IDS-USA 3PL
12.2010 - 11.2012
Bachelor of Science Degree - Criminal Justice
Westwood College
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