Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mabel Henao García

Tampa,FL

Summary

experience in the restaurant and cleaning sector proven to excel in fast-paced environments, I significantly enhanced customer satisfaction and service efficiency. My expertise in food sanitation and exceptional teamwork led to a notable improvement in dining experience, showcasing my ability to manage guest services and maintain a pristine dining ambiance. Motivated professional successful with multitasking in fast-paced environments. Bringing skills to support team and customer needs with fast, high-quality dining assistance. Proficient in keeping tables clear, floors clean and supplies stocked. Good relationship-building and time-management abilities.

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Professional technologist in administrative management with administrative responsibility and
Experience in the Insurance area, knowledge in human management and security
social, offering great potential for professional development, using
skills such as leadership, effective communication and teamwork, managing
labor issues with negotiation and conflict resolution skills.
responsible, respectful in dealing with the people with whom I interact,
I have a high sense of ethics and integrity, organized and with excellent relationships
interpersonal. I perform very well in teamwork, with a good
ease of learning. Resourceful, proactive person, with good expression
verbal, excellent personal presentation with high ease of absorbing
theoretical and practical knowledge, I have ease of communication, attitude
positive and desire to improve, continue learning and progressing both at the level
personal as professional.

Overview

14
14
years of professional experience

Work History

Insurance Agent

ARL SURA
Colombia, Colombia
02.2017 - 12.2024
  • Counseled prospects and policyholders on coverage, limits and regulations.
  • Facilitated continuing service by processing changes in beneficiaries and analyzing policy loan applications.
  • Used mailings and phone solicitation and made presentations to groups at company-sponsored gatherings to gain new clientele.
  • Intermediary before the ARL for work accident insurance and policies.

  • Provided customers with information regarding plan features, pricing, and availability.
  • Generated reports detailing sales activities, client interactions, and progress towards goals.
  • Advised customers on the best ways to minimize risks associated with their assets.

Restaurant Busser

Cítrico café
New York, New York
03.2021 - 01.2023
  • Helped employees complete required activities during peak periods.
  • Participated in team meetings to discuss service improvements and guest feedback.
  • Reset tables in a timely manner with clean silverware, napkins and condiments.
  • Notified manager of issues with equipment or breakage.
  • Resolved guest complaints to maintain complete customer satisfaction.
  • Asked customers about meals to assess satisfaction and collect vital feedback.
  • Assisted with restocking supplies such as straws, cups, plates and utensils.
  • Assisted in the preparation of large parties and special events to ensure smooth service.
  • Ensured all tables were clean and ready for new customers, maintaining a hygienic dining environment.
  • Effectively multitasked within fast-paced environment.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Followed up with customers regarding their satisfaction with services provided.
  • Expedited food to tables to assist servers during busy periods.
  • Coordinated with the kitchen to manage the flow of dishes and optimize service efficiency.

Manager Director

MHG SERVICIOS EMPRESARIALES & CONSULTORIA
Colombia, Colombia
01.2017 - 02.2022
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Streamlined communication channels, improving information flow and decision-making speed.
  • Facilitated team meetings and workshops to foster collaboration and share best practices.
  • Developed and implemented strategic plans to achieve company objectives.
  • Negotiated contracts with vendors for services or materials needed by the company.
  • Delegated work to staff, setting priorities and goals.
  • Visit clients and offer insurance services (ARL) to companies.
  • Ensure the correct application of the classification systems, remuneration, registration, training, and welfare of staff.
    Lead processes at the administrative level, including hiring, welfare, development, compensation, occupational health, and general employee services, personnel contribute to increasing the level of competence of collaborators for the proper development of their work, obtaining greater effectiveness and efficiency in organizational processes.
  • Payroll settlement, payment of parafiscal contributions (single return integrated), liquidation of social benefits, billing company temporary service, social security affiliations, payroll orders, databases, management reports, and bank dispersions.
  • Ensure the correct application of the classification systems, remuneration, registration, training, and welfare of staff.

Director of Human Resources

CONSTRUEMPRESAS Y ASESORIAS
Colombia, Colombia
05.2015 - 01.2017
  • Handled employee discipline and termination to address policy infractions.
  • Created and implemented employee retention strategies.
  • Managed employee benefits programs, such as health insurance, retirement plans, and vacation time.
  • Organized employee directories and updated individual contact information.
  • Collaborate with the heads of the different units in the solution of conflicts that arise with the respective personnel.
  • Carry out monitoring and control of the operational management of the personnel in charge, including supervision of financial management and accounting systems, and information for management.
  • Responsible for general management, including the execution of marketing activities, training of resources, human rights, and representation at events and meetings with contractors in the construction sector.
  • Payroll settlement, payment of parafiscal contributions (single return integrated), liquidation of social benefits, billing company temporary service, social security affiliations, payroll orders, databases, management reports, and bank dispersions.
  • Confirmation and preparation of employment letters.
  • Management, purification, and collection of the portfolio from users.
  • Helped with employee transfers and referrals.
  • Aligned HR policies with federal and local regulations.
  • Advised senior leadership on organizational structure changes affecting the workforce.

Operational Assistant

INTERSALUD DEL VALLE
Colombia, Colombia
01.2011 - 05.2014
  • Coordinated support to facilitate general office operations.
  • Assigned work and monitored performance of project personnel.
  • Process of linking workers to Social Security.
  • Disability processing with the EPS.
  • Confirmation and preparation of employment letters.
  • Management, purification, and collection of the portfolio from users.
  • Processing reports of work accidents.
  • Receiving calls, operating technical means available, and delivering the respective messages.
  • Preparation of customer collection accounts.
  • Payment by electronic Social Security form PILA.
  • Control and management of petty cash.

Education

Professional Technologist in Administrative Management - Business Administration

Universidad SENA Colombia
Colombia
12-2015

Skills

  • Table pre-bussing
  • Condiment replenishment
  • Waste management
  • Food sanitation
  • Server support
  • Cash handling experience
  • Customer Service-oriented
  • Food safety practices
  • Utensil and glassware polishing
  • Table bussing
  • Table coordination
  • Excellent teamwork
  • Guest service management
  • Food waste disposal
  • Understanding of restaurant layout
  • Floor cleaning
  • Maintaining cleanliness
  • Sanitizing and cleaning
  • Professional appearance
  • Flexible schedule availability
  • Table resets
  • Menu design
  • Client assessment
  • Customer follow-up
  • Auto insurance
  • Marketing strategies
  • Life insurance
  • Client relations
  • Operations management
  • Health insurance
  • Client retention
  • Negotiation
  • New client acquisition
  • Insurance sales strategy
  • Labor law compliance
  • Staffing optimization
  • Job analysis
  • Employee onboarding
  • Regulatory compliance
  • Company organization
  • Benefits administration
  • HR policies and procedures
  • Corrective action planning
  • Human resources operations
  • Labor relations
  • Talent acquisition
  • Labor negotiations

Timeline

Restaurant Busser

Cítrico café
03.2021 - 01.2023

Insurance Agent

ARL SURA
02.2017 - 12.2024

Manager Director

MHG SERVICIOS EMPRESARIALES & CONSULTORIA
01.2017 - 02.2022

Director of Human Resources

CONSTRUEMPRESAS Y ASESORIAS
05.2015 - 01.2017

Operational Assistant

INTERSALUD DEL VALLE
01.2011 - 05.2014

Professional Technologist in Administrative Management - Business Administration

Universidad SENA Colombia
Mabel Henao García