Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mabel Juarez

Park Forest,IL

Summary

Dynamic and nurturing professional with extensive experience as a Private Nanny, fostering child development through engaging activities and academic support. Proven ability to create safe environments and manage schedules effectively. Recognized for emotional intelligence and strong housekeeping skills, ensuring a positive and organized home for families.

Devoted Special Needs Assistant Teacher, providing exemplary service to individuals in residential care environments with utmost respect and consideration. Supportive care professional, monitoring client behaviors and encouraging participation in healthy activities as noted within care plan. Deliberate role model, demonstrating healthy behavior for daily living and social interactions.

Polite and professional health care Call Center Specialist successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Private Nanny

N/A
08.2024 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Taught children everyday skills and language.
  • Prepared healthy, age-appropriate snacks and meals.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Helped children complete homework assignments and school projects.
  • Taught children basic life skills, manners and personal hygiene.
  • Provided developmentally appropriate activities for children.
  • Monitored children's play activities to verify safety.

Call Center Specialist

Tapestry 360 Health
01.2023 - 07.2023
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Assisted customers by answering questions and responding to inquiries.
  • Recommended products to customers, thoroughly explaining details.
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved accounting, service and delivery concerns.
  • Managed patient appointment bookings, reschedules, reminders, and ensuring optimal scheduling and reducing no-shows.
  • Assisted with basic triage by collecting patients symptoms and directing calls to appropriate healthcare professionals.

Assistant Teacher

Tonti Elementary School
10.2017 - 07.2021
  • Supported student physical, mental, and social development using classroom games and activities.
  • Completed daily reports, meal count sheets, and attendance logs.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Worked with teacher to identify and target opportunities for instructional improvements.
  • Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Increased educational expertise and knowledge by participating in instructor-oriented workshops.
  • Fostered student curiosity and interest through creative hands-on activities.
  • Helping student with special needs or disabilities thrive academically and socially. Provide behavioral support and advocacy as well as creating positive learning environments.

Customer Service Cashier

Walgreens
11.2018 - 04.2021
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Redeemed coupons to discount purchases.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Answered product questions using knowledge of sales and store promotions.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Processed refunds and exchanges in accordance with company policy.
  • Learned duties for various positions and provided backup at key times.

Education

Associate of Science - Teaching

City Colleges of Chicago
Chicago, IL
03-2020

High School Diploma -

Gage Park High School
5630 S Rockwell St
06-2010

Skills

  • Social integration
  • Emotional intelligence
  • Housekeeping
  • Academic support
  • Transportation safety
  • Schedule management
  • Language skills
  • Homework assistance
  • Early childhood development
  • Certified Caregiver
  • 80 Wpm
  • Critical thinking
  • Fast solving skills
  • Great communication

Certification

  • Certified Caregiver, National Caregiver Program - 07/27/2024

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Private Nanny

N/A
08.2024 - Current

Call Center Specialist

Tapestry 360 Health
01.2023 - 07.2023

Customer Service Cashier

Walgreens
11.2018 - 04.2021

Assistant Teacher

Tonti Elementary School
10.2017 - 07.2021

Associate of Science - Teaching

City Colleges of Chicago

High School Diploma -

Gage Park High School

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