ICIMS,Dayforce,ADP,Appoli,Power BI, PowerDMS, Peoplesoft
Mabel Kusi
Virginia,VA
Summary
Motivated HR Manager with background overseeing HR policies and procedures while supervising department staff. Expert at directing wide-ranging human resources responsibilities by tackling, prioritizing and delegating tasks to staff. Focus on remaining competitive among industry companies by creating desirable culture and programs.
Overview
16
16
years of professional experience
1
1
Certification
Work History
HR Manager
Berea Health and Rehabilitation Center
Fredericksburg, VA
04.2024 - Current
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Managed employee disputes by employing conflict resolution techniques.
- Streamlined HR processes for increased efficiency with the use of HRIS systems.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Organized and led staff orientation programs and training to promote collaboration.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Devised hiring and recruitment policies for 200-employee company.
Human Resource Representative
The Fairfax, Sunrise
Fort Belvoir, Virginia
1 2023 - 04.2024
- Improved company culture by organizing team-building events and promoting open communication channels.
- Developed and implemented onboarding and orientation programs for new employees.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Managed performance review processes, providing constructive feedback to employees for career growth opportunities.
- Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law
- Perform payroll administration responsibilities according to company policies and procedures
- Processes and distributes time and attendance reports
- Reviews and processes all new hire paperwork and prepares data for payroll and record-keeping
- Creates monthly events calendar to encourage employee engagement
- Processes community team member training and tracking in compliance with Sunrise standards, and federal and state regulations
- Establishes and maintains all personnel files and binders related to employment
- Complies with federal, state, and Sunrise standards about employment laws
- Designed experiments and analyzed experimental data for research purposes
- Streamlined recruitment processes for faster candidate selection and onboarding.
- Enhanced employee satisfaction by implementing effective HR policies and procedures.
- Maintained employee files and delivered tracking system to identify trends and issues and process HR transactions in Day force.
- Answered employee inquiries regarding health benefits and 401k options.
Human Resource Assistant
Cherrydale Rehabilitation Center
Arlington, Virginia
01.2020 - 01.2023
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Coordinated employee training programs to promote professional development and skill enhancement.
- Played a key role in conflict resolution efforts, resulting in improved workplace harmony.
- Processed employee termination paperwork at direction of supervisory staff.
- Provided assistance during annual performance review processes, collecting data to help inform evaluations and goal setting initiatives.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Facilitated open lines of communication between management and staff, fostering a positive work environment.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
Program Manager
The Arc of Prince William
Woodbridge, VA
05.2018 - 05.2020
- Monitor Group homes according to the policies and procedures established by the Board of Directors and Administration
- Direct day-to-day and clinical operations of the designated program, including scheduling staff to ensure coverage during all operating hours
- Establish and maintain appropriate relationships with staff, individuals, families, and other agencies and individuals dealing with programs
- Prepares and maintains all required clinical and treatment records and reports
- Intervenes and responds to a crisis and follows the guidelines of agency policies and procedures
- Demonstrates basic computer skills, which would include completing online agency timesheets, online agency clinical documentation, checking agency email, and computerized online agency training
- Create and edit ISPs', monthly, and quarterly reports
- Observe, evaluate, and record client progress according to measurable goals described in the Individual Service Plan
- Monitors quality of facility and equipment
- Maintains confidentiality of records according to HIPPA regulations
- Performs administrative duties as needed
- Provide safety and security for individuals, staff, and property
- Maintain current information on all materials, such as emergency packets, individual records face sheets, etc
- Perform ongoing assessments of the service needs of individuals
- Counsel individuals and teach them how to define and solve problems by facilitating
Human Resource Assistant
ELECTRICITY COMPANY OF GHANA
Accra, Ghana
05.2008 - 11.2010
- Managed day-to-day office operations, including leading human resources functions such as recruitment, new hire onboarding, training, and supervision of administrative support clerks, focusing on efficiency and productivity
- Slashed marketing costs by preparing thorough media kits for marketing and public relations departments
- Scheduled meetings for all employees, escorted visitors to offices, and operated a multi-line telephone system
- Drafted and distributed inter-departmental memorandums with a focus on timely delivery and confidentiality
- Ordered office supplies, arranged for equipment repair, sorted, and assigned mail and packages
- Delivered new hire orientation and training to employees
Education
Master of Science - cyber security technology
University Of Maryland Global Campus
Maryland MD 09.2024 - 09.2022
MBA - Human Resource Management
Strayer University
Alexandria, VA 01.2024 - 01.2015
BBA - Human Resource Management
University Of Professional Studies
Ghana 08.2024 - 08.2024
Skills
Benefits Administration
HR policies and procedures
Performance Management
Onboarding and Orientation
HR software proficiency
Human Resources Operations
Payroll Administration
HR information systems
Employee Relations
Certification
PHR certification, In Progress
Software
Timeline
Master of Science - cyber security technology
University Of Maryland Global Campus
09.2024 - 09.2022
BBA - Human Resource Management
University Of Professional Studies
08.2024 - 08.2024
HR Manager
Berea Health and Rehabilitation Center
04.2024 - Current
MBA - Human Resource Management
Strayer University
01.2024 - 01.2015
Human Resource Assistant
Cherrydale Rehabilitation Center
01.2020 - 01.2023
Program Manager
The Arc of Prince William
05.2018 - 05.2020
Human Resource Assistant
ELECTRICITY COMPANY OF GHANA
05.2008 - 11.2010
Human Resource Representative
The Fairfax, Sunrise
1 2023 - 04.2024
PHR certification, In Progress
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