Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Mabel Onyia

Irvington,NJ
Mabel Onyia

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

17
years of professional experience

Work History

RXO Last Mile
Marietta, GA

Logistics Specialist
07.2023 - Current

Job overview

  • Managed inbound and outbound delivery schedules for optimal flow of goods.
  • Worked with team members to improve process integration and flow.
  • Improved lines of communication between company and customers.
  • Kept deliveries on track and provided timely status updates.
  • Relayed information between drivers and recipients regarding ETA and potential delays.
  • Aided senior leadership with report generation to utilize process improvements.

XPO Last Mile
Marietta, GA

Customer Service Representative
05.2021 - 07.2023

Job overview

  • Answered inbound calls, chats and emails to facilitate customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.

Embassy of the Republic of Korea
Ikoyi, Lagos, Lagos

Administrative Assistant
09.2009 - 01.2019

Job overview

  • Directed customer inquiries to appropriate department personnel.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.

Kemi Balogun & Co.
Lagos Island , Lagos

Receptionist
05.2007 - 09.2009

Job overview

  • Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
  • Answered and directed incoming calls using multi-line telephone system.
  • Developed and maintained a filing system for essential documents, improving office organization.
  • Provided administrative support to various departments, assisting with document preparation and data entry.
  • Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.

Education

Yaba College of Technology
Yaba, Lagos Nigeria

Bachelor of Science from Secretarial Studies
11-2011

Skills

  • Overseeing deliveries
  • Proficient with Appian
  • Resolving Problems
  • Routing Optimization
  • Increasing efficiency and productivity

Timeline

Logistics Specialist

RXO Last Mile
07.2023 - Current

Customer Service Representative

XPO Last Mile
05.2021 - 07.2023

Administrative Assistant

Embassy of the Republic of Korea
09.2009 - 01.2019

Receptionist

Kemi Balogun & Co.
05.2007 - 09.2009

Yaba College of Technology

Bachelor of Science from Secretarial Studies

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Mabel Onyia