Travel,
Mabel Omobhude
Brooklyn,NY
Summary
Proactive Community Support Worker with extensive experience empowering clients towards greater independence and well-being. Skilled in crisis intervention, conflict resolution, and developing personalized care plans. Bringing strong communication, problem-solving abilities, and team collaboration to improve client satisfaction and support organizational goals.
Overview
8
8
years of professional experience
Work History
Community Support Worker
Admiral Staffing
New York, New York
06.2023 - 03.2024
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
- Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
- Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
- Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
- Strengthened family dynamics by facilitating open communication channels between clients and their loved ones during difficult times.
- Delivered consistent follow-up care to monitor progress towards goals, adjusting support strategies as necessary based on ongoing evaluation results.
- Developed personalized care plans, addressing each client''s unique needs and goals for improved quality of life.
- Facilitated group sessions focused on skill-building activities, promoting social engagement and personal growth among participants.
- Conducted thorough assessments to identify areas of need, devising targeted interventions for maximum impact.
Client Service Advocate
Connect for Healthcare
07.2022 - 12.2022
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Maintained detailed records of client interactions, assisting in identifying areas for improvement within the organization.
- Collaborated with cross-functional teams to deliver exceptional service and meet clients'' expectations.
- Managed a high volume of inbound calls while maintaining professionalism and efficiency under pressure.
- Monitored account activity, proactively addressing potential issues before they escalated into problems.
- Participated in regular feedback sessions with management for continuous professional growth.
- Educated clients on product features, benefits, and usage guidelines; empowering them to make informed decisions.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Maintained up-to-date knowledge of product and service changes.
Support Assistant
Caring Hands Healthcare Solutions
Dallas, Georgia
03.2016 - 12.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Education
Master of Science - Public Health
Grand Canyon University
Phoenix, AZ10-2022
Bachelor of Science - Education
OOU
Ago-iwoye Ogun State05-2008
Skills
- Behavioral support
- Individualized support
- Family engagement
- Social integration
- Service planning
- Counseling
- Multitasking
- Conflict Resolution
- Team building
- Documentation proficiency
- Public Speaking
- Medical software
- Problem-solving abilities
- Team Leadership
Certification
- Sexual Assault Victim Advocate Training Certificate– State Coalitions against Sexual Assault or similar entities.
- Diversity, Equity, and Inclusion in the Workplace Certificate– Various professional development platforms.
- Crisis Intervention Team Training Certificate – Various State Police or Non-Profit Organizations.
- Trauma-Informed Care Professional Designation– Various professional training organizations.
- New york housing documentation training.
- OSHA Certified
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 4 to develop a support group tailored at supporting care givers caring for seniors,or family member in hospice.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteImportant To Me
Work-life balanceCareer advancementFlexible work hoursCompany CultureWork from home optionPersonal development programsHealthcare benefitsInterests
Timeline
Community Support Worker
Admiral Staffing
06.2023 - 03.2024
Client Service Advocate
Connect for Healthcare
07.2022 - 12.2022
Support Assistant
Caring Hands Healthcare Solutions
03.2016 - 12.2019
Master of Science - Public Health
Grand Canyon University
Bachelor of Science - Education
OOU
Similar Profiles
Sagar SharmaSagar Sharma
Senior Trainer, Customer Service at Admiral Group Plc (Admiral Solutions - EUI Ltd)Senior Trainer, Customer Service at Admiral Group Plc (Admiral Solutions - EUI Ltd)
George B. KurianGeorge B. Kurian
Head of Product - Management & Development at Admiral Mobility & Admiral EnergyHead of Product - Management & Development at Admiral Mobility & Admiral Energy
Aravind KAravind K
Guidewire Integration Lead Developer at Admiral India (Parent Company: Admiral Group)Guidewire Integration Lead Developer at Admiral India (Parent Company: Admiral Group)
Lakee MckinneyLakee Mckinney
Garbage Truck Driver at Waste Connections Inc.Garbage Truck Driver at Waste Connections Inc.
Anthonio CompasAnthonio Compas
Sales Associate at Rite AidSales Associate at Rite Aid