Mabel Parada
Manvel
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
18
18
years of professional experience
Work History
Custodial Worker
Aramark Houston Texans
Houston, TX
01.2026 - 05.2026
- Maintained cleanliness and sanitation of facilities, ensuring compliance with health and safety standards.
- Operated cleaning equipment effectively to enhance operational efficiency and service quality.
- Trained new staff on cleaning protocols and safety procedures, fostering a knowledgeable workforce.
City Letter Carrier
United States Postal Service
Houston, TX
01.2019 - 04.2026
- Facilitated efficient mail and parcel distribution to ensure customer satisfaction along assigned route.
- Arranged mail items in delivery order to streamline logistics and enhance route efficiency.
- Managed processes for collecting postage due and obtaining signatures to ensure certified mail compliance.
- Addressed customer questions and detailed service features to ensure outstanding service delivery.
- Recorded and addressed customer service issues to enhance client satisfaction.
- Facilitated timely deliveries through effective sorting and organization of mail and parcels.
Keyholder
The Walking Company
Houston, TX
06.2013 - 05.2018
- Filled in for store management on demand, smoothly handling day-to-day operations and maintaining leadership continuity.
- Anticipated customers' needs, decisively offering add-on purchases and upgraded services.
- Monitored floor stock levels and assisted in replenishing merchandise.
- Protected security of cash, inventory and other company assets with strict adherence to company procedure.
- Trained and mentored employees to improve sales and customer service skills.
- Processed sales, returns and exchanges quickly and accurately.
- Organized stock room and checked inventory for accurate labeling, logical placement and neat arrangement.
Sales Associate
Nordstrom
Houston, TX
06.2010 - 01.2013
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Assisted in inventory management, ensuring optimal stock levels for sales performance.
- Utilized POS systems to process transactions accurately and efficiently.
- Collaborated with team members to execute visual merchandising strategies, driving store aesthetics.
- Built relationships with customers to encourage repeat business.
Sales Associate
JCPenney
Houston, TX
11.2008 - 05.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Education
Houston Community College
Houston, TXHigh School Diploma - undefined
Sharpstown High School
Houston, TX05.2010
Skills
- Critical thinking
- Data entry
- Computer proficiency
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Custodial Worker
Aramark Houston Texans
01.2026 - 05.2026
City Letter Carrier
United States Postal Service
01.2019 - 04.2026
Keyholder
The Walking Company
06.2013 - 05.2018
Sales Associate
Nordstrom
06.2010 - 01.2013
Sales Associate
JCPenney
11.2008 - 05.2010
High School Diploma - undefined
Sharpstown High School
Houston Community College