Mabel Perez
Ruskin,FL
Summary
Experienced HR professional with over 10 years in fast-paced environments. Expertise in end-to-end HR processes, case management, and service delivery. Collaborates with employees and stakeholders to resolve issues confidentially and efficiently. Focused on enhancing process efficiency and fostering positive employee experiences.
Overview
16
16
years of professional experience
Work History
Senior HRSS Operations Associate
Marsh McLennan
Ruskin, FL
01.2014 - Current
- Team Lead of JLT White Glove Concierge Service for North and South America; assisting JLT Managers and HR with all business processes inside Workday to ensure a successful alignment from JLT into MMC for JLT Managers and colleagues
- Provided HR assistance and resolved inquiries from MMC colleagues on Payroll, Benefits, Employee Records, Compensation, and policy questions, enhancing colleague support and satisfaction
- Partnered with HRSS Manager to coach and mentor team members, improving performance and quality assurance for calls and tickets
- Create training documentation, job aids, and facilitated training for team members to effectively assist colleagues, HR, and managers
- Assist colleagues, managers, and HR with Workday and Colleague Connect system navigation
- Assisted external organizations with employment data verification requests, ensuring accurate and timely responses
Human Resources Specialist
Marsh McLennan
Cape Coral, FL
06.2022 - 04.2023
- Completed rotation with MMC Corp/Tech NA HRM Organization, supporting People Managers and colleagues in Corp and Tech.
- Provide support to colleagues and people managers in various HR-related topics such as payroll inquiries, workday inquiries and any issues that may arise out of scope of HR Services
- Partners with HR Services, HR Managers and across the HR function to ensure all transactional, operational, and other needs are managed in a timely and seamless fashion
- Works alongside with HR Managers, People Managers and Global Mobility COE regarding national and international mobility, visa, and immigration processes.
- Completes compensation/data analysis, monthly/quarterly human capital reports for People Partners and providing data to HR Managers and People Managers as requested
- Shadowing with HR Managers to support talent management activities including progressive counseling/performance management, ER investigations, Talent Reviews, and Year End performance process.
- Acts as a liaison with the HRM team on process improvement activities.
Healthcare Claims Auditor
The Rawlings Company
Lagrange, KY
01.2013 - 12.2013
- Investigate claims data to identify incorrectly paid claims and initiate the recovery of those dollars for our clients
- Perform extensive online research in clients' claims systems, internet resources and phone communications with members, employers, providers, and other insurers
- Coordinate Benefits
HR4U Customer Care Specialist
Humana
Louisville, KY
01.2011 - 01.2013
- Provide guidance to both English and Spanish-speaking Humana associates with HR policies and procedures including medical, dental and disability benefits; 401k planning; payroll and online employee data maintenance, online travel and expense and purchasing systems
- Navigate multiple complex systems efficiently to identify, verify and clearly communicate information to employees
- Processed HR transactions for payroll, taxes, and benefits, supporting seamless employee experience.
- Conduct detailed research and analysis of employee records to resolve inquiries and support case resolution
- Verified employment data for external organizations, ensuring accuracy and compliance.
Education
Masters - Human Resources Leadership
Sullivan University
Louisville, KYSkills
- HR Policies & Procedures
- Workday, Power BI, ServiceNow, PeopleSoft, Oracle
- Data analysis
- Organizational & Time management
- Training and Development
- Customer Service /employee support
- Microsoft Office Suite
- Written and Verbal communication
- Bilingual: English and Spanish)
Timeline
Human Resources Specialist
Marsh McLennan
06.2022 - 04.2023
Senior HRSS Operations Associate
Marsh McLennan
01.2014 - Current
Healthcare Claims Auditor
The Rawlings Company
01.2013 - 12.2013
HR4U Customer Care Specialist
Humana
01.2011 - 01.2013
Masters - Human Resources Leadership
Sullivan University