Mabel Schwein

Manage brokerage operations for the State of Missouri. Work closely with Veterans and manage agents, transactions, audit and provide performance training.

• Adapted quickly to changing market conditions, adjusting client strategies accordingly while maintaining open lines of communication throughout periods of uncertainty.
• Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
• Developed a reputation for integrity and ethical conduct within the brokerage community, leading to increased trust from clients and colleagues alike.
• Cultivated a wide network of professional contacts, increasing referral business and expanding client base over time.
• Utilized advanced technology tools to streamline operations and improve efficiency within the brokerage team.
• Fostered team environment that encouraged knowledge sharing and collaboration, leading to improved brokerage services.

• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
• Organized professional development programs for staff, leading to improved performance and skill sets.
• Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
• Managed risk exposure by implementing robust compliance measures and adhering to industry regulations.
• Boosted team morale, fostering a positive work culture that attracted top talent to the brokerage firm.
• Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.

• Enhanced client satisfaction by providing exceptional customer service and addressing their needs promptly.
• Negotiated favorable terms for clients in real estate transactions, resulting in increased revenue for the company.
• Collaborated with other departments, such as marketing and legal, to ensure seamless communication between teams for optimal client experience.
• Identified areas of improvement within the organization through regular audits and recommended changes to enhance productivity and efficiency.
• Adapted quickly to changes in market conditions and regulations, allowing the firm to remain competitive in an ever-evolving industry.
• Resolved any disputes or issues between brokers and clients professionally, maintaining the reputation of the firm at all times.
• Oversaw promotional activities that generated awareness about our services among prospective clients.
• Maintained compliance with all regulatory requirements, minimizing risk exposure for both clients and the company.
• Managed a team of brokers, ensuring consistent performance and adhering to company policies and procedures.
• Participated in industry conferences, staying up-to-date on the latest trends and developments to provide informed advice to clients.
• Complied with established internal controls and policies.

• Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
• Responded via telephone and email to questions regarding licensing, commissions, website logins and website navigation.
• Adapted quickly to changing market conditions, adjusting client strategies accordingly while maintaining open lines of communication throughout periods of uncertainty.
• Conducted research to answer questions and handle issues using multiple systems and resources.
• Prepared contracts and related documentation according to strict standards.
• Arranged for inspections and surveys of sold properties.
• Completed training programs to remain updated and further develop proficiency of important industry information.
• Fostered team environment that encouraged knowledge sharing and collaboration, leading to improved brokerage services.
• Maximized team performance by leading motivation initiatives and setting clear, achievable sales targets.
• Bolstered compliance with industry regulations by designing and conducting regular training sessions for brokerage staff.
• Networked to identify potential new clients and expand geographic territories.

• Increased client satisfaction by addressing concerns promptly and offering appropriate solutions or modifications as required.
• Optimized resource allocation through strategic scheduling and assignment of transcription tasks based on project requirements and individual skill sets.
• Coordinated with external vendors for equipment maintenance or upgrades as needed to ensure optimal functionality at all times.
• Enhanced transcription quality by implementing rigorous proofreading and editing processes.
• Streamlined workflow for increased efficiency through regular monitoring and assessment of team performance.
• Conducted regular performance evaluations to assess strengths, identify areas for improvement, and provide targeted coaching or training opportunities.
• Managed a diverse team of individuals with varying levels of experience while fostering a culture of continuous learning and growth within the department.
• Established clear expectations regarding deadlines, output quality, and collaboration among team members through consistent communication efforts.
• Contributed to company growth by consistently meeting or exceeding departmental goals for productivity, accuracy, and client satisfaction.
• Collaborated with cross-functional teams to improve overall communication and coordination between departments.
• Promoted a positive work environment by providing constructive feedback, recognition, and support to team members.