Mabel Shelton
Lean Six Sigma Master Black Belt
Nashville,TN
Summary
Experienced Lean Six Sigma Master Black Belt with a decade-long track record in problem-solving and program development. Collaborated with industry leaders in various sectors to drive operational efficiency and cost savings. Seeking a new challenge with a company that values remote work options, enabling flexibility and productivity.
Overview
14
14
years of professional experience
4
4
Certificates
Work History
Program Manager - North America Surface Transportation Safety & Compliance
Amazon
02.2024 - Current
- Reduce the risk of fatal freight truck crashes that involve Amazon trailers in North America.
- Inform executive decisions using data analysis and effective document writing.
- Manage multiple strategic projects with numerous sub-projects or workstreams.
- Led Kaizen and built dashboard to reduce turnaround time and improve quality of crash investigations.
Founder / Managing Consultant
Fifth Sierra Consulting
01.2021 - Current
- Educate and empower people of all ages and businesses of all sizes to utilize Lean Six Sigma methods.
- Provide seven online courses for those pursuing Lean Six Sigma certification.
Program Manager II - Worldwide Customer Service ACES
Amazon
06.2021 - 02.2024
- Improved the Customer Service experience for Amazon customers world-wide.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Led Kaizen to standardize how CS Finance operates world-wide.
Senior Process Engineer
HCA Healthcare
10.2018 - 03.2021
- Nominated Most Influential New Hire by Senior Leadership.
- Executed projects prioritized by Process Innovation Governance Board, such as pandemic response initiatives.
- Developed Lean Six Sigma training content in partnership with Belmont University.
- Trained and mentored [500] Black Belt and Green Belt candidates to certification.
- Led Kaizen to improve the quality of Contact Center performance for operations in the UK.
Project Manager - EAMS Macon Facility
Embraer
05.2018 - 10.2018
- Prepared EAMS’ Macon, Georgia facility for support of ERJ 145 heavy maintenance in less than 6 months and under budget.
- Ensured processes and procedures are standardized across both BNA and MCN facilities.
- Coordinated actions between [13] local departments and [5] corporate teams to support Macon facility open.
Lean Specialist
Embraer
05.2017 - 10.2018
- Managed Nashville’s [~700] Embraer Enterprise Excellence Program and [4] Process Improvement Specialists.
- Oversaw all local improvement projects in collaboration with other Embraer MRO sites across the world.
- Ensured continuous improvement of all departments: Aircraft Operations, Component Operations, Logistics, QC, QA, Training, Facility Maintenance, Procurement, Planning, Technical Support, EHS, Specialty Shops, and Commercial Services.
- Redesigned KPI structure for the business and all departments, resulting in record profits and quality.
Quality Assurance Supervisor
Embraer
02.2016 - 05.2017
- Ensured effectiveness of the Internal Audit Program
- Monitored root cause analyses and corrective actions for validity and effectivity
- Oversaw internal and external reporting processes, analyzing data for positive/negative trends
- Led Kaizen that dramatically improved the quality customers received and salvaged the relationship with a high-profile client.
Environmental, Health, & Safety Specialist
Embraer
07.2014 - 02.2016
- Voted 2014 Embraer Employee of the Year by Senior Management
- Ensured company compliance with OSHA, TOSHA, EPA, TDEC, NFPA standards
- Conducted incident investigations and provide recommendations to management
- Led Kaizens to reduce risk of the Respiratory Program [95 members] & launch a First Responder Programs [60 members]
Continuous Improvement Agent; A&P Mechanic
Embraer
07.2012 - 07.2014
- Collected data daily; Compiled reports and databases for review.
- Presented business results and trends monthly to upper management.
- Coached [~100] employees in Lean business practices.
- E-170/175 and ERJ-145 heavy maintenance experience for Compass, Shuttle America, and Express Jet Airlines.
- Led Kaizens to reduce OSHA Recordable events in Hangar 3.
Airframe and Powerplant Instructor
Baker’s School of Aeronautics
06.2011 - 07.2012
- Demonstrated practical projects students will perform for testing.
- Prepared students from varying backgrounds for Airframe, Powerplant, and General FAA written exams.
- Inspected student projects for quality (e.g sheet metal layouts, riveting, electrical circuit troubleshooting, R&R of components, 337 form completion, and log book entries)
Education
Bachelor of Science - Aerospace Maintenance Management
Middle Tennessee State University
Murfreesboro, TN05.2011
Skills
Lean / Six Sigma
Kaizen
Performance monitoring
Professional writing
Data Collection
Data analysis
Problem-Solving
Organization and Time Management
Analytical and Critical Thinking
Training and Development
Coaching / Mentoring
Microsoft Excel
Certification
Lean Six Sigma Master Black Belt
Timeline
Program Manager - North America Surface Transportation Safety & Compliance
Amazon
02.2024 - Current
Program Manager II - Worldwide Customer Service ACES
Amazon
06.2021 - 02.2024
Founder / Managing Consultant
Fifth Sierra Consulting
01.2021 - Current
Lean Six Sigma Master Black Belt
07-2019
Senior Process Engineer
HCA Healthcare
10.2018 - 03.2021
Project Manager - EAMS Macon Facility
Embraer
05.2018 - 10.2018
Lean Six Sigma Black Belt
04-2018
Lean Specialist
Embraer
05.2017 - 10.2018
ISO 9001
08-2016
Quality Assurance Supervisor
Embraer
02.2016 - 05.2017
Environmental, Health, & Safety Specialist
Embraer
07.2014 - 02.2016
Continuous Improvement Agent; A&P Mechanic
Embraer
07.2012 - 07.2014
Airframe and Powerplant
01-2012
Airframe and Powerplant Instructor
Baker’s School of Aeronautics
06.2011 - 07.2012
Bachelor of Science - Aerospace Maintenance Management
Middle Tennessee State University
Accomplishments
- Author of book series, designed to inspire children as young as third grade to apply Lean / Six Sigma skills.
- Creator of the CAMPS Program, designed for Amazon employees to volunteer Lean / Six Sigma skills in support of local high schools.