Mabel Vasquez
Totowa,USA
Summary
Dynamic customer service professional with extensive experience at Oradell Animal Hospital. Proven track record in employee training and inventory management, enhancing operational efficiency. Skilled in sales reporting and budget management, consistently achieving financial objectives while fostering strong client relationships. Committed to delivering exceptional service and driving business success. Seasoned professional bringing a demonstrated background of accomplishment in retail store management. Knowledgeable about every aspect of operations, including marketing, financial leadership, and loss prevention. Excellent organizational, problem-solving, and decision-making abilities focused on cost-effective, profitable business operations.
Overview
18
18
years of professional experience
Work History
Customer Service
Oradell Animal Hospital
Paramus
01.2017 - 01.2025
- Assisted servers in providing outstanding customer service.
- Trained new customer service representatives on product knowledge and customer service skills.
- Greeted clients and provided excellent customer service.
Customer Service
Shop Rite Supermarket
Passaic
01.2012 - 01.2017
- Prevented store losses using awareness, attention to detail, and integrity.
- Organized weekly sales reports for the sales department to track product success.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
Administrative Assistant
Clifton Car Wash & Detailing
Clifton
01.2009 - 01.2012
- Supervised the car wash process and assisted as needed.
- Maintained inventory of car washing detergents.
- Maintained a record of all employees.
- Prepared weekly staffing schedules.
- Managed all work performed to ensure that all procedures were followed.
Retail Manager
Latin Touch Boutique
Passaic
01.2007 - 01.2009
- Completes store operational requirements by scheduling and assigning employees.
- Achieves financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
- Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
- Ensures availability of merchandise and services by approving contracts and maintaining inventories.
- Formulates pricing policies by reviewing merchandising activities, determining additional needed sales promotions, authorizing clearance sales, and studying trends.
Education
High School -
Passaic High School
Passaic, NJ06.2008
Skills
- Service excellence
- Employee training experience
- Inventory management
- Budget management
- Creative visual displays
- Bilingual Customer Service Representative (Spanish)
- Billing procedures
- De-escalation techniques
- Critical thinking
Timeline
Customer Service
Oradell Animal Hospital
01.2017 - 01.2025
Customer Service
Shop Rite Supermarket
01.2012 - 01.2017
Administrative Assistant
Clifton Car Wash & Detailing
01.2009 - 01.2012
Retail Manager
Latin Touch Boutique
01.2007 - 01.2009
High School -
Passaic High School
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