Mabella Hannum
Union,NJ
Summary
I am a business student building finance and client-service skills through an internship focused on tenant follow-up, paperwork management, and office team coordination. I am trusted to train new interns, support events, and help residents with their Section 8, or their goals for self-sufficiency in the FSS program.
Overview
2
2
years of professional experience
Work History
Intern
JERSEY CITY HOUSING AUTHORITY
Jersey City, New Jersey
08.2024 - Current
- Facilitated meetings with tenants to address inquiries and concerns, fill out paperwork, and give resources to complete their goals.
- Identified and addressed tenant needs immediately to ensure they were met promptly.
- Supported Section 8 tenants in achieving independence and financial stability through the Family Self-Sufficiency Program after transitioning from a receptionist role.
- Conducted regular tenant follow-ups by email or phone, or using mailing programs to send out notices.
- Assist coworkers with filing by organizing folders, sorting tenant records, and using programs to review and arrange paperwork.
- Trained 3 new interns on proper folder/paperwork organization in the file room and how to use the agency's programs.
- Supported event planning by coordinating phone calls or mailings and supported virtual and in-person engagements.
Education
Bachelor of General Business - Management
Kean University
Union, New Jersey12-2028
High School Diploma -
HUDSON CATHOLIC HIGH SCHOOL
Jersey City, NJ06-2024
Skills
- Tenant relations/support
- Client communication
- File management
- Office Microsoft Suite (Excel and Word)
- Mailing software
- Multitasking and organization
- Strong attention to detail
- Quickness and efficiency
LANGUAGE
English, Proficient/Native Language
Portuguese, Intermediate
Timeline
Intern
JERSEY CITY HOUSING AUTHORITY
08.2024 - Current
Bachelor of General Business - Management
Kean University
High School Diploma -
HUDSON CATHOLIC HIGH SCHOOL