Mabelle Canessa
Jacksonville,FL
Summary
Experienced Administrative Assistant and Customer Service enthusiast seeking to contribute first-rate frontline experience to a successful organization. Highly organized and hardworking, with extensive experience in diverse multi-cultural and international environments. Fluent in Tagalog, Japanese, and English, showcasing the ability to provide exceptional support and service while building strong relationships with staff and clients. Known for exceptional multitasking skills, efficiency, and a strong work ethic. Possessing a professional demeanor and proactive approach, eager to bring top-level customer service and administrative skills to a growing company in need of dedicated support.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Medical Receptionist/Administrative Office Assistant
Baptist Primary Care
12.2023 - Current
- Handle check-in and check out of patients
- Schedule and reschedule patient's appointments
- Verify insurances
- Collects co-payments
- Handle incoming and outgoing calls.
Medical Receptionist/Administrative Office Assistant
North Florida Integrative Medicine
03.2022 - 09.2023
- Handled check-in and check-out of patients including the collection of personal medical and insurance information, scheduled, rescheduled, verified and confirmed patient's appointments
- Coordinated physician's schedule and maintained patient's flow by communicating patient arrivals or delays
- Updated patient records and files while reinforcing and upholding patient confidentiality as required by HIPAA
- Collected co-payments and recorded payment transactions to the eclinical system
- Handled high volumes of incoming and outgoing calls
- Performed administrative tasks including medical billing/coding
- Handles inventories for medical/office supplies
- Organized and distributed mails received and sent courier packages
- Took care of patients Home Healthcare situations, sent faxes for medical records requests, FMLA, etc.
Actor/Performer
FREELANCE (SAG-AFTRA) SCREEN ACTORS GUILD Member
03.2019 - 12.2021
- Actor/Performer for Movies, Television shows and commercials
- This included TV shows like American Crime Story-IMPEACHMENT, Call Me Kat, Blackish, How to get away with murder, 911, Eagle, All Rise, Gray Man, Young Sheldon, Grey's anatomy, Superstore, and a lot more.
Administrative Assistant
CONETCO Telecommunication
01.1993 - 01.2000
- Performed Administrative duties, including executive support, office management, billing/invoicing, customer care, travel/events coordination and project/program support
- Inventory management and budgeting.
Education
Bachelor's degree - office management
Mindanao State University, Iligan Institute of Technology
01.1991
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Communication skills
- Customer service
- Attention to details
- Organizational skills
- Office Management: Event Planning, Personal Assistant Experience, Human Resources
- Microsoft Word
- Medical Coding
- Insurance Verification
- Problem-Solving
Certification
- Medical Billing/Coding
Loyola Marymount University, Los Angeles, CA
Timeline
Medical Receptionist/Administrative Office Assistant
Baptist Primary Care
12.2023 - Current
Medical Receptionist/Administrative Office Assistant
North Florida Integrative Medicine
03.2022 - 09.2023
Actor/Performer
FREELANCE (SAG-AFTRA) SCREEN ACTORS GUILD Member
03.2019 - 12.2021
Administrative Assistant
CONETCO Telecommunication
01.1993 - 01.2000
Bachelor's degree - office management
Mindanao State University, Iligan Institute of Technology
- Medical Billing/Coding
Loyola Marymount University, Los Angeles, CA
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