Mabel Roque
Chula Vista,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
Family Services Worker
La Vista Memorial Park
04.2021 - 06.2023
- Coordinated paperwork and required records to meet all business and legal requirements.
- Supported families on day of interment to resolve any problems and answer questions.
- Helped clients select caskets, markers and memorial options.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Documented data and completed accurate updates to case records.
- Assisted with advanced arrangements for individuals and couples.
- Successfully conducted sells of plots for interments.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
Dentist Office Manager
Fabriel Burquez
01.2004 - 08.2016
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Supervised and led team of dental hygienists and support staff of 9.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Family Services Worker
Maac Project
01.1999 - 01.2004
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Documented data and completed accurate updates to case records.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Facilitated family meetings to ensure communication and collaboration between family members.
Education
Certified - Dental Assistant
Concorde Career Institute - San Diego, CA.
San Diego, CA04.1993
High School Diploma -
San Diego High School
San Diego, CA06.1991
Skills
- Financial Records and Processing
- Time Management
- Customer Inquiries
- Payroll and Accounts Payable Receivable
- Data Management
- Planning & organizing
- Analytic
- Team Building
- Mic Office
- Dentrix
- Easy Dental
- Daisy Dental
Objectives
My goal is to contribute to the success and growth of the organization through my collaboration and effective work, use the experience gained to improve the company's system and maintain a high performance of all my responsibilities.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Family Services Worker
La Vista Memorial Park
04.2021 - 06.2023
Dentist Office Manager
Fabriel Burquez
01.2004 - 08.2016
Family Services Worker
Maac Project
01.1999 - 01.2004
Certified - Dental Assistant
Concorde Career Institute - San Diego, CA.
High School Diploma -
San Diego High School
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