Mabintou Sissoko
Bronx,NY
Summary
Authorized to work in the US for any employer Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
8
8
years of professional experience
Work History
Manager
Museum of Illusions
06.2021 - Current
- I manage my team so that everything runs smoothly in the museum
- Incoming guests are greeted and directed to correct meeting spaces
- Questions are answered regarding company pricing and policies
- Managers Coordinate and are in charge of office cleaning and lobby organization for office and around the museum
- Scheduled appointments and documented updates in scheduling software
- Management takes care of counting registers and processing refund if needed.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
Personal Shopper
Amazon
03.2020 - 03.2022
- Delivered superior customer service, answered questions, and resolved customer complaints
- Communicated with vendors daily to check the status of orders and place new ones
- Accomplished multiple tasks in a fast-paced environment.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
Sales Associate
KidsTown
05.2019 - 09.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Teacher's Assistant/Receptionist
New Friendly Daycare
07.2015 - 08.2019
- As a teachers assistant I would help the Teachers Assistant teacher teach and play with the 2 year olds
- Cleaned and organized classrooms, materials, and supplies for maximum efficiency
- Assisted in development screenings to measure student's motor, language, and emotional skills Distributed classroom materials and supplies such as pencils, paper and art materials
- Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel without delay.
Hostess
Bargar African Restaurant
04.2016 - 12.2016
- Maintained high productivity by efficiently processing cash,credit, debit and voucher program payments for customers
- Walked through the dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs
- Set up and decorated menu marketing boards with current specials information and drink features
- Transported all dirty glassware and utensils from the dining room to the dishwashing area for proper cleaning
- Answered phones politely and promptly, accurately recording and confirming reservations
- Helped restaurant staff set up small and large events to coordinate smooth execution
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Bachelor's degree - Sociology
CUNY Lehman College
12.2023
Skills
- Budget Controls
- Supplier Relations
- Negotiation
- Managing Defaults
- Schedule Preparation
- Overseeing Employees
- Scheduling and Coordinating
- Reading Comprehension
- Food and Beverage Management
- Managing Cash Register
- Restock Shelves
- Personal Shopping
- Money Handling
- Appointment Booking
- Appointment Confirmation
- Telephone Skills
Timeline
Manager
Museum of Illusions
06.2021 - Current
Personal Shopper
Amazon
03.2020 - 03.2022
Sales Associate
KidsTown
05.2019 - 09.2019
Hostess
Bargar African Restaurant
04.2016 - 12.2016
Teacher's Assistant/Receptionist
New Friendly Daycare
07.2015 - 08.2019
Bachelor's degree - Sociology
CUNY Lehman College