Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mabinty Turay

Summary

Dynamic individual with hands-on experience in customer service skills and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service(Cashier Team Lead)

Salvation Army Thrift Store
05.2023 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.

Assistant Childcare Worker

YMCA
05.2023 - Current
  • Aided children with special needs in daily tasks, fostering their independence and selfconfidence.
  • Supported children''s emotional development by providing individualized care and addressing each child''s unique needs.
  • Reinforced positive behavior management techniques through praise, redirection, time-outs, or other appropriate interventions when necessary.
  • Served as a reliable substitute teacher when needed, quickly adapting to unfamiliar classrooms and providing seamless continuity in instruction.
  • Collaborated with parents to create effective strategies for managing challenging behaviors and improving overall communication at home.
  • Improved child safety by conducting regular inspections of play areas and ensuring compliance with licensing regulations.
  • Increased parental involvement in classroom events by coordinating volunteer opportunities for special projects or celebrations.
  • Continuously expanded knowledge of early childhood education best practices by attending professional development workshops and conferences.
  • Enhanced children''s social skills by organizing group activities and promoting positive interactions among peers.
  • Contributed to the development of age-appropriate curricula, incorporating various learning styles to cater to individual student needs.
  • Maintained clean and organized classrooms, ensuring a safe and inviting environment for children to learn and play.

Elderly Caregiver

Dalma Health Care Services LLC
01.2020 - 06.2022
  • Creating activity to improve his day-to-day life
  • Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
  • Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted disabled clients to support independence and well-being.
  • Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
  • Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
  • Improved mobility for elderly individuals by assisting with exercises and physical therapy routines.
  • Coordinated closely with family members on updates regarding their loved one''s condition while respecting privacy.
  • Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
  • Offered companionship and kindness to elderly patients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
  • Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.

Help Desk

Marriott hotel
05.2018 - 11.2020
  • Provided exceptional customer service when responding to help desk requests, maintaining professionalism at all times.
  • Conducted regular performance evaluations for help desk representatives, setting clear expectations for growth and development within the role.
  • Mentored junior help desk technicians, fostering a collaborative work environment and encouraging professional growth.
  • Implemented solutions to recurring problems, reducing help desk ticket volume over time.
  • Monitored, tracked and prioritized new work requests at Help Desk within set response times.
  • Trained new help desk representatives, ensuring a consistent level of high-quality service across the team.
  • Mentored junior team members in best practices for help desk operations.
  • Maintained accurate records of all Help Desk interactions, facilitating data-driven improvements to support services.
  • Assisted in the development of internal training materials to improve help desk engineer skills.
  • Analyzed help desk metrics to identify areas for improvement, implementing changes that led to increased efficiency and effectiveness.
  • Streamlined help desk processes for quicker response times to support requests.
  • Managed help desk, assisting customers with ranging service concerns.
  • Increased staff efficiency by responding quickly to help desk requests and resolving technical concerns promptly.
  • Facilitated end-user support by responding promptly to help desk inquiries and providing clear instructions for issue resolution.
  • Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
  • Devised strategies to improve help desk team morale and motivation, leading to increased employee retention rates.

Education

GED -

GED School
Remote
05.2021

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Guest services
  • Customer focus
  • Data entry proficiency
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Adaptability and flexibility
  • Conflict resolution
  • Cultural awareness
  • Issue escalation
  • Telephone management
  • Positive and professional
  • Order coordination

Certification

  • CPR and first aid
  • Communication training

Languages

English
Full Professional

Timeline

Customer Service(Cashier Team Lead)

Salvation Army Thrift Store
05.2023 - Current

Assistant Childcare Worker

YMCA
05.2023 - Current

Elderly Caregiver

Dalma Health Care Services LLC
01.2020 - 06.2022

Help Desk

Marriott hotel
05.2018 - 11.2020

GED -

GED School

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Mabinty Turay