MABLE FLOWERS
CSS
Temple,TX
Work Preference
Summary
- Dynamic sales associate with proven success at Stripes Convenience Store, enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in cash handling and relationship building, consistently achieving sales targets while fostering a welcoming environment. Committed to delivering tailored support and maintaining high standards in customer interactions.
- Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2
2
year of professional experience
1
1
Certification
Work History
Sales Associate
Stripes Convenience Store
08.2022 - 11.2022
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by 10%
Customer Service Representative
GOOD SAMS CLUB
06.2022 - 07.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Participated in training programs to enhance product knowledge and customer service skills.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Inbound calling of over 50 calls a day
Sales Associate
Walgreen's Pharmacy
05.2022 - 06.2022
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Performed cash, card, and check transactions to complete customer purchases.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed returns, exchanges and refunds in accordance with store policy.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Managed over 50 calls a day
Education
GED -
WSD
Henderson, TX04-2017
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Cash handling
- Listening skills
- Relationship building
- Goal oriented
- Money handling
- Client service
- Store opening and closing
- Cash handling accuracy
- Customer needs assessment
- Cash register operation
- POS system operation
- Outgoing personality
- Stocking and receiving
- Building rapport
- Friendly and outgoing
- Contact follow-up
Certification
- CERTIFIED CUSTOMER SPECIALIST
- OSHA
- HIPAA
Languages
Spanish
Limited Working
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Increased productivity 50% by implementing several process improvements.
Software
Microsoft Word
Microsoft Teams
Cold Calling
Timeline
Sales Associate
Stripes Convenience Store
08.2022 - 11.2022
Customer Service Representative
GOOD SAMS CLUB
06.2022 - 07.2022
Sales Associate
Walgreen's Pharmacy
05.2022 - 06.2022
GED -
WSD