Mable Prentice
HOUSTON,Texas
Summary
Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and training in Skill. Motivated to learn, grow and excel in Industry.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Reliable employee seeking Job Title position. Offering excellent communication and good judgment.
Overview
38
38
years of professional experience
Work History
Labor Relations Specialist
Internal Revenue Service, IRS
Houston , TX
09.1990 - 01.2021
- Mediated discussions between employer and employee representatives in attempt to reconcile differences.
- Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
- Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.
- Educated Job titles on contract procedures, administration and interpretation.
- Interpreted and advised on labor relations policies and previously negotiated agreements.
- Negotiated collective bargaining agreements.
- Spearheaded negotiation of union contracts as company representative.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Development Clerk
Social Security Adminstration
Houston, TX
11.1982 - 07.1989
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Received and routed business correspondence to correct departments and staff members.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
Cashier
Montgomery Wards Department Store
Houston , TX
11.1981 - 09.1982
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
No Degree - Communications
University of Houston - Downtown
Houston, TX08.1985
Skills
- Time Management
- Grievance Procedures
- Collective Bargaining Agreements
- Reading Comprehension
- Labor Relations
- Critical Thinking
- Management Interaction
- Active Listening
- Disciplinary Procedures
- Human Relations
- Grievance Resolution
- Complex Problem-Solving
- Arbitration and Litigation
- Social Perceptiveness
- Human Resources Management Systems
Timeline
Labor Relations Specialist
Internal Revenue Service, IRS
09.1990 - 01.2021
Development Clerk
Social Security Adminstration
11.1982 - 07.1989
Cashier
Montgomery Wards Department Store
11.1981 - 09.1982
No Degree - Communications
University of Houston - Downtown