Ma Bridget Anselmo
San Francisco,CA
Summary
Proficient Emerging Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Emerging Store Manager
Walgreens
03.2022 - 10.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted in recruiting, hiring and training of team members.
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent
- Administered payroll and maintained employee records.
- Managed payroll processing to ensure timely and accurate employee compensation.
- Submitted reports on payroll activities.
- Conducted interviews with participants to assess eligibility.
Passenger Service Agent
American Airlines
02.2020 - 02.2021
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Enhanced customer satisfaction by providing efficient check-in and boarding services.
- Announced flight status updates and information about gate changes over PA system.
- Oversaw ticketing, gate and ramp services.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Education
Hospitality And Tourism Management
San Francisco State University
San Francisco, CAHigh School Diploma -
Mission High School
San Francisco05-2019
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Customer Service Management
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
- Store Merchandising
- Cash Management
- Shift Scheduling
- Employee Training
- Inventory Control
- Recruitment and hiring
Certification
- Registered Pharmacy Technician - State Boards of Pharmacy.
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Emerging Store Manager
Walgreens
03.2022 - 10.2023
Passenger Service Agent
American Airlines
02.2020 - 02.2021
Hospitality And Tourism Management
San Francisco State University
High School Diploma -
Mission High School
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