Mac Agyeman

Care Manager

Cir Care

01.2023 - Current

Conducted comprehensive client assessments to evaluate medical, mental health, and social service needs.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Educated clients and families on community resources, treatment options and health care services to better manage conditions.
Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
Assessed clients and developed plans of care to meet needs.
Developed and implemented individualized care plans tailored to client goals and challenges.
Coordinated healthcare appointments, housing assistance, employment resources, and other community services.
Provided ongoing case management and crisis intervention, ensuring timely follow-ups and support.
Maintained detailed documentation in compliance with HIPAA and agency standards.
Advocated for clients' rights, connecting them to appropriate government and non-profit programs.
Worked closely with medical professionals, therapists, and peer support specialists to ensure holistic care.
Managed a caseload of clients, offering support in navigating healthcare and social service systems.
Educated clients and families on available resources, self-management techniques, and community programs.
Assisted clients in overcoming barriers to care, including transportation, insurance, and financial constraints.
Organized and facilitated support groups and workshops to promote self-sufficiency and mental well-being.
Developed relationships with local service providers to enhance client access to essential resources.
Worked with insurance carriers to obtain authorization approvals for medications, supplies and equipment.
Reduced hospital readmissions by closely monitoring patients'' progress and adjusting care plans as needed.
Coordinated post-discharge care by communicating with outpatient clinics, community resources, agencies and families around patients' transitional care.
Increased access to supportive services by identifying barriers to care and connecting patients with appropriate resources.
Communicated with patients and family members to assist with information, provide literature and direct to community resources.
Ensured compliance with regulatory requirements through accurate documentation and adherence to guidelines in care management practices.
Utilized data-driven insights to identify trends in patient populations and inform targeted intervention strategies for improved outcomes.
Partnered with community resources to address social determinants of health, improving overall well-being for patients.
Result by conducting thorough risk assessments that accurately identified individuals requiring additional support or services.
Collaborated effectively across departments for seamless transitions between levels of care, ensuring continuity for patients moving through the healthcare system.
Evaluated the effectiveness of interventions through ongoing assessment, analysis, and adjustment of care plans.
Streamlined care management processes for increased efficiency and better resource allocation.
Enhanced patient satisfaction with comprehensive assessments, timely interventions, and effective communication strategies.
Facilitated collaborative case conferences to discuss patients'' needs, goals, and treatment options.
Developed strong relationships with patients and families to provide compassionate care that meets their unique needs.
Provided mentorship and support to new Care Management Associates, fostering professional growth and development among team members.
Served as an advocate for patients, empowering them to make informed decisions about their healthcare journey.
Promoted patient independence with tailored self-management support and education on chronic conditions.
Improved patient outcomes by implementing individualized care plans and coordinating with interdisciplinary teams.
Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
Arranged transportation and documented details of discharge transition plans.
Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Performed various administrative tasks by filing, copying and faxing documents.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Prepared and processed patient referrals and transfer requests.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Conducted patient intake interviews, recording and documenting relevant information.

Veteran's Student Counselor (Intern)

Onondaga Community College

01.2021 - 09.2021

Enhanced student well-being by providing individualized support and guidance through regular counseling sessions.
Promoted a positive school culture by organizing workshops on topics like stress management, time management, and effective communication skills.
Organized peer mentoring programs that paired younger students with upperclassmen role models who could provide guidance on academic success strategies or social-emotional challenges faced during adolescence years.
Fostered strong relationships with community organizations to enhance the range of resources available for supporting student growth both inside and outside the classroom.
Improved school retention rates by developing and implementing targeted intervention strategies for at-risk students.
Collaborated with teachers to identify students in need of additional support and designed tailored interventions to assist them.
Evaluated the efficacy of counseling interventions over time, adjusting approaches as necessary to maximize impact on student success outcomes.

Hospitality Worker

Upstate Hospital

01.2017 - 12.2020

Promoted a culture of safety within the hospital setting through strict adherence to policies and procedures concerning patient handling techniques.
Delivered compassionate care to patients and their families during difficult times, fostering trust and positive relationships.
Assisted nursing staff with daily tasks for efficient workflow and improved patient satisfaction.
Transported patients safely between various departments, ensuring timely appointments and procedures.
Collaborated with multidisciplinary teams to provide comprehensive care for patients with diverse conditions.
Provided assistance during meal times, attending to dietary restrictions while encouraging proper nutrition intake amongst patients.

Summary

Overview

Work History

Care Manager

Veteran's Student Counselor (Intern)

Hospitality Worker

Education

BBA - Social Work

Skills

Languages

Timeline

Care Manager

Veteran's Student Counselor (Intern)

Hospitality Worker

BBA - Social Work

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