Mac Carter
Utica,NY
Summary
Turnaround-focused Chief Executive Officer with 8+ years leading and scaling multi-entity organizations, including for-profit and nonprofit operations. Known for stepping into under-structured environments, installing clarity, accountability, and execution systems, and aligning leadership, teams, and stakeholders around growth. Experienced reporting to boards, owners, and investors, and translating vision into measurable results. Positioned to lead a consulting firm through stabilization, scale, and credibility rebuilding.
Overview
7
7
years of professional experience
2007
2007
years of post-secondary education
1
1
Certification
Work History
Founder & Chief Executive Officer Diamond Dialogue
Diamond Dialogue Enterprise
Utica
12.2018 - Current
- Founded and led a multi-entity holding company comprising 2 LLCs and 9 DBAs, including 3 nonprofit organizations.
- Assumed CEO role, overseeing strategy, operations, governance, and execution across diverse initiatives.
- Led turnaround problem solving by diagnosing gaps, stabilizing operations, and aligning teams for effective execution.
- Built organizational structure where none existed — defining roles, workflows, and accountability.
- Served as primary executive voice for stakeholders, partners, and collaborators, fostering strong relationships.
Assistant Team Leader (Operations Leadership)
Golub corporation
New Hartford, New York
02.2025 - 09.2025
- Supported operational leadership in high-volume environment, ensuring consistent execution, coordinated staffing, and maintained inventory integrity.
- Acted as frontline leader to reinforce standards and accountability, driving team performance.
- Demonstrated credibility in execution, aligning operational practices with strategic goals.
Education
BBA - Business Administration And Management
University of Phoenix
Tempe, AZ 06.2025 - 01.2026
GED
Utica, NYSkills
- CEO VALUE PROPOSITION
- Stabilize operations and clarify decision rights
- Install repeatable systems, processes, and accountability
- Align leadership, consultants, and delivery teams
- Translate strategy into execution clients can feel
- Rebuild confidence with boards, investors, and clients
- CORE LEADERSHIP & SCALING COMPETENCIES
- CEO & Board-Level Leadership
- Consulting Operations & Delivery Oversight
- Turnaround Strategy & Execution
- Organizational Design & Role Clarity
- Scaling Systems & Process Implementation
- Culture Reset & Performance Management
- Stakeholder & Investor Communication
- Revenue Enablement & Operational Discipline
Prior operational & Logistics Experience
- Warehouse Operations, Distribution, and Logistics Leadership
- Forklift-Certified Operator in Multi-Site Environments
- Frontline Service & Team Support Roles
Certification
- Forklift • Electric Pallet Jack • Pallet Jack Certifications
Timeline
BBA - Business Administration And Management
University of Phoenix
06.2025 - 01.2026
Assistant Team Leader (Operations Leadership)
Golub corporation
02.2025 - 09.2025
Founder & Chief Executive Officer Diamond Dialogue
Diamond Dialogue Enterprise
12.2018 - Current
GED