Mac-Denise Arrey

• Troubleshoot basic hardware/software issues
• Follow help desk/ticketing procedures
• Good communication (talking and writing clearly)
• Problem-solving skills
• Friendly, customer-service mindset
• Able to work on your own without much supervision
• Reliable and on time
• Comfortable with computers and systems
• High school diploma or equivalent (no experience required)

I already have some solid skills they’re asking for. I’ve helped friends and classmates with computer issues, I’m pretty good at explaining things in a simple way, and I’m patient when people are frustrated. I like solving problems and I don’t mind researching until I figure out the answer. Plus, I’ve worked in customer-facing roles before, so I know how to stay professional and friendly.

• Basic troubleshooting (installing updates, fixing software problems, replacing small hardware parts)
• Clear communication — I’ve tutored and led group projects, so I know how to explain steps to people
• Problem-solving — I like digging for answers and testing solutions
• Customer service — from past jobs and tutoring, I’ve learned patience and professionalism
• Working independently — I can stay on task and deliver on time without constant reminders

Communication: In a group project, I explained how to use Google Drive to classmates who weren’t tech-savvy. I broke it down into steps and wrote out directions so everyone could follow along.

Problem-Solving: At a community center, the computers had outdated software. I figured out the issue, researched updates, and fixed multiple machines so they all worked properly.