Mac Ely
Los Angeles,CA
Summary
Attentive Waitress with superior knowledge of dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-volume times.
Overview
3
3
years of professional experience
Work History
Front of House Team Member
Salt & Soil Catering (805) 458-8469
San Luis Obispo, California
04.2022 - 07.2022
- Catering company offering boutique services and long-term, high volume production for large events
- Executed synchronized meal service simultaneously serving multiple guests.
- Worked directly with chefs, BOH team and kitchen managers to provide a satisfactory guest experience.
- Set up, breakdown and maintained FOH and Buffet areas.
Catering Staff
Outlaw Kitchen, Dillon Turner (209) 409-2454
Los Angeles, CA
12.2020 - 02.2022
- Cleared dishes and glassware quickly following each course.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Fostered intimate environment to create memorable moments for guests and event production.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Waitress/Cocktail Waitress
The Standing Room (310) 921-8535
Hermosa Beach, CA
05.2019 - 08.2020
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Server
Chicken Maison (310) 465-1050
Torrance , CA
05.2018 - 09.2018
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Education
Bachelor of Arts - Business
Washington State University
Pullman, WASkills
- Customer Service and Rapport
- Menu Memorization and Presentation
- High Energy and Stamina
- High Volume Dining
Timeline
Front of House Team Member
Salt & Soil Catering (805) 458-8469
04.2022 - 07.2022
Catering Staff
Outlaw Kitchen, Dillon Turner (209) 409-2454
12.2020 - 02.2022
Waitress/Cocktail Waitress
The Standing Room (310) 921-8535
05.2019 - 08.2020
Server
Chicken Maison (310) 465-1050
05.2018 - 09.2018
Bachelor of Arts - Business
Washington State University
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