Mac Garza
Houston,Texas
Summary
Versatile Project Coordinator with background successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills. Innovative self-starter and effective problem solver who enjoys the challenge of achieving goals and accomplishing objectives. High energy, friendly and desire to learn. Highly effective interpersonal communication skills in dealing with an array of personalities. Able to build long-term relationships and motivated to maintaining customer satisfaction. Skilled in sales and driving revenue and improve quality of service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Project Coordinator I
Enbridge-Ian Martin
10.2020 - Current
- Collaborate closely with Dig Coordinators
- Cross-functional teams and all partners, internal and external
- Support the implementation and management of assigned projects
- Assist the project teams in project related activities
- Coordinate and participates in project related meetings
- Review and track documentation, regulatory documents and internal documents
- Upload and maintains documents in tracking databases in a timely manner
- Maintain tracking tools, metrics, and calendars
- Coordinate travel arrangements
- NDE QA/QC Advisor
- Validate all NDE reports including PAUT, Laser Scan, MT, RT, photos, PAIR/DMP, coating report, sleeve report, replacement report, Atlas reports, repair decision email, RT, CorrEval, etc
- Dig Manager Program/Create Digs
- Create Digs in DMP or manually for the regions
- Collaborate with Dig Coordinators to insure enhancement for Dig Manager Program
Sales
Vacations To Go
09.2017 - 03.2020
- Develop clientele and achieve sales goals
- Provide excellent customer service by going above and beyond for clients to consolidate brand loyalty and exceed monthly KPI goals.
- Successfully increased client satisfaction through personalized travel recommendations and tailored packages, resulting in an increase in repeat bookings.
- Conducted regular market research and analysis to identify emerging travel trends and destinations, resulting in the development of new travel packages that generated an increase in sales.
- Successfully organized and executed a group of 50 clients, resulting in a 95% customer satisfaction rate and positive feedback.
- Resolved customer issues and assisted with complaints promptly and professionally, boosting retention rates.
- Maintain accurate customer account data and stay up-to-date on travel and premium luxury products.
- Assume additional responsibilities at the request of leadership to support business needs and growth.
District Director
Boy Scouts of America
12.2012 - 09.2017
- Supervised employees in assigned District
- Achieving progress towards specific goals and objectives which include program development through collaborative relationships, volunteer recruitment, training, fundraising, membership recruitment and retention
- Secure adequate financial support for programs in assigned areas
- Achieve net income and participation objectives for assigned camps and activities
- Recruit leadership for finance campaign efforts to meet financial needs of the organization
- Ensure that all program sites are served through volunteers, regular leader meetings, training events and activities
- Collaborate with adult volunteers and oversee achievement of training for their respective role
- Developed and maintained budgets for day camps and other events
- Made sales calls and scheduled visits with a variety of organizations to start new units
- Oversee all aspects of popcorn fundraiser as Popcorn Advisor
- Oversee all aspects of annual coupon sales as Scout Fair Advisor
- Received many recognitions within the organization
- Awarded the National Friends of Scouting Award for raising 2% over the previous years goal
- Awarded Mid-Year performance, achieve 3% growth in traditional membership over the previous years’ goal
Education
Bachelor of Science - Criminal Justice with a minor in Psychology
University of Houston – Downtown
Houston, Texas01.2009
Skills
- Problem-solving
- Project coordination
- Time management
- Detail-oriented
- Critical thinking
- Flexible and adaptable
- Attention to detail
- Data collection
Certification
- Basic Radiation Safety- Industrial Radiographer Training from Lamco
- National Certification - Camp Director
Timeline
Project Coordinator I
Enbridge-Ian Martin
10.2020 - Current
Sales
Vacations To Go
09.2017 - 03.2020
District Director
Boy Scouts of America
12.2012 - 09.2017
- Basic Radiation Safety- Industrial Radiographer Training from Lamco
- National Certification - Camp Director
Bachelor of Science - Criminal Justice with a minor in Psychology
University of Houston – Downtown
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