Mac Mclennan
Munford,TN
Summary
Looking to obtain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. With a proven track record at Kroger for optimizing warehouse operations and enhancing customer satisfaction, I bring a unique blend of technical knowledge and customer service excellence. Skilled in inventory coordination and fostering customer relationships, my contributions have significantly reduced downtime and improved efficiency. My strong work ethic and problem-solving abilities drive continuous improvement in fast-paced environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Parts Technician
Kroger
12.2014 - 03.2024
- Identified obsolete parts and organized their disposal, optimizing warehouse space utilization.
- Developed effective communication strategies within the team that resulted in reduced miscommunications regarding part orders and inventory levels.
- Reduced downtime in the repair shop by maintaining accurate stock levels of essential parts.
- Streamlined order processing for faster customer service and improved satisfaction rates.
- Enhanced inventory management by implementing an efficient parts tracking system.
- Played a key role in the implementation of an updated parts storage system that led to improved organization and faster retrieval times.
- Supported service technicians by accurately identifying required replacement components, reducing repair times significantly.
- Implemented quality control procedures to reduce instances of incorrect or damaged parts being received from vendors.
- Improved overall efficiency by cross-referencing multiple supplier catalogs when sourcing hard-to-find parts.
- Established strong relationships with suppliers, fostering a reliable network for timely delivery of orders.
- Conducted regular inventory audits, ensuring accurate stock records and minimizing discrepancies.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
Packaging Lead
Smith & Nephew Orthopedics
01.2011 - 12.2014
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
- Interacted with inspection department to address and resolve packaging issues.
- Supported new employees with training in proper stripping, packaging, inventory management, and cleaning.
- Completed processing activities to conform with laws, safety standards, and product hygiene standards.
- Assisted with quality and production process improvements to support new packaging initiatives.
- Mentored junior team members, fostering professional growth and development within the department.
- Oversaw incoming packaging products and monitored quality of outgoing products to comply with specifications.
- Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.
- Monitored team work performance and elevated production or personnel issues to management.
- Used pallet jacks to safely move [Number] pounds of product and materials.
- Managed job performance of warehouse personnel to encourage steady and productive workflow.
- Contributed to continuous improvement initiatives by identifying areas for increased efficiency in the packaging process.
- Conducted routine quality checks during production runs to confirm adherence to established specifications, reducing defects in finished products significantly.
- Reduced material waste through careful monitoring and adjustments to packaging equipment.
- Evaluated the performance of team members regularly to identify areas of improvement, providing constructive feedback and support to ensure consistent progress.
- Improved packaging efficiency by implementing new processes and training team members on best practices.
Lawn Care Technician
Mclennan Lawn Care
05.2008 - 12.2010
- Boosted customer satisfaction by providing timely and efficient lawn care services tailored to individual needs.
- Provided expert lawn care, mulching, aerating and trimming around walks, walls, and flower beds.
- Maintained routine landscaping schedules to boost lawn health.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Maintained and serviced lawn care equipment to enhance longevity.
- Developed lasting customer relationships and grew network over time.
- Improved efficiency by effectively managing time spent on each job site while maintaining high-quality work standards.
- Operated varied types of lawn care vehicles, following safety protocols to prevent accidents.
- Contributed to a safe work environment by adhering to safety protocols during all lawn care activities.
- Demonstrated flexibility, adapting to scheduling changes and last-minute requests while maintaining a positive attitude.
- Supported business development by offering exceptional service that led to referrals from satisfied customers.
- Promoted company values through professional demeanor and following uniform guidelines during interactions with clients.
- Reduced callbacks by ensuring thorough completion of all assigned tasks, including mowing, trimming, edging, and debris removal.
- Provided accurate estimates for potential clients based on their lawn care needs and preferences, contributing to a higher conversion rate.
- Assisted in the design and installation of landscape features such as flower beds to enhance curb appeal.
Demolition Laborer
Goulder Real Estate
01.2009 - 01.2010
- Demonstrated adaptability by quickly learning new techniques and equipment when required, increasing overall productivity on job sites.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Loaded and removed debris from sites to keep areas clean and avoid safety concerns.
Education
High School Diploma -
05.2010
Skills
- Shipping and Receiving
- Warehouse Operations
- Technical Knowledge
- Customer Service
- Customer Relationship Development
- Returns Processing
- Complaint Handling
- Inventory Coordination
- Product Research
- Product Recommendations
- Order Documentation
- Labeling
- Labeling Compliance
- Forklift Operations
- Pallet Jack Operations
- Palletizing
- Quality Assurance
- OSHA Regulations
- Waste Reduction
- Production Scheduling
- Damaged Product Processing
- Multiline Production Operations
- Warehouse Organization
- Warehouse Safety
- Product Packaging
- Storage Organization
- Shipping Procedures
- Product Inspection
- Quality Control
- Order Fulfillment
- Forklift Certification
- Deadline Adherence
- Physical Stamina
- Debris Removal
- Power Tool Operation
- Hand-Tool Proficiency
- Equipment Maintenance
- Strong Work Ethic
- Driver's License
Timeline
Parts Technician - Kroger
12.2014 - 03.2024
Packaging Lead - Smith & Nephew Orthopedics
01.2011 - 12.2014
Demolition Laborer - Goulder Real Estate
01.2009 - 01.2010
Lawn Care Technician - Mclennan Lawn Care
05.2008 - 12.2010
Munford High School - High School Diploma,