MAC POLEY
Minnetonka,MN
Summary
Estimator and Coordinator with hands-on experience in water, fire, mold, and contents restoration. Skilled in using Xactimate to create accurate estimates, coordinating crews, using drylogs, and working directly with insurance companies. This keeps customers and carriers on the same page to progress projects quickly and creates a positive experience for the insured. I have a strong background in customer service, documentation, and compliance in a fast-paced environment
Overview
4
4
years of professional experience
Work History
Estimator/Coordinator
ServiceMaster of Minneapolis
Minneapolis, USA
10.2024 - Current
- Accurately scope new water losses
- Create a scope of work per the IICRC standards
- Utilize Restore 365, Midigate, Mica, and Docusketch to monitor progress on jobs
- Use Xactimate to create water/fire/packout/mold/cleaning estimates
- Speak with adjusters to confirm estimates, approvals, and scopes
- Create competitive estimates and use customer service to secure jobs
- Perform on-call duties, monitor phones, and respond to new losses
- Schedule crews daily and monitor job progression
- Assign/schedule work with subcontractors
- Review restore 365, mitigate, and Mica to progress the job on the admin side
- Review and revise estimates to meet insurance carrier guidelines/accurately reflect the work that was performed.
- Obtain and upload all documentation into Xactanalysis
- Perform the upload process, meeting the guidelines of SM corporate and insurance carriers
- Perform collection efforts when jobs have not been paid on time
Server
The Grocer's Table
02.2024 - 08.2024
- Memorized weekly and monthly specials.
- Studied the fine details of the food and beverage menu
- Greeted tables and parties, answering any questions guests have. Reciting monthly and weekly specials.
- Performed wine service
- Took care of large parties between 12 and 15 people
- Managed 6-9 tables per night
- Provided exceptional service, cultivating reviews
Sales Professional
Westside Volkswagen
10.2022 - 01.2024
- Reached out to customers after completing sales to evaluate satisfaction and determine immediate service requirements.
- Grew client base by analyzing consumer needs to introduce relevant products and complete sales processes.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Implemented effective networking strategies and elevated new business opportunities.
- Made upwards of 30-40 calls per day, as well as texts and emails.
Landscape Supervisor
Emery Lawn and Landscape
06.2022 - 10.2022
- Demonstrated skilled use and maintenance of landscape tools and equipment.
- Managed 12-18 lawn maintenance clients per day.
- Maintained commercial and residential landscapes
- Installed stonework according to the landscape design plan and client specifications.
- Performed weekly groundskeeping and building maintenance for multiple satisfied customers.
- Landscaped yards by planting flowers, grass, trees, and bushes.
Education
High School -
Orono High School
01-2020
Skills
- Excellent communication and teamwork skills
- Willingness to go above and beyond to ensure the task or job is accomplished
- Xactimate Estimating
- XactAnalysis Uploads & File Management
- Water/Mold/Packout loss scoping
- Insurance Carrier Communication
- Restore 365
- Mitigate
- MICA
- Docusketch
- Customer relationship management
- Project Scheduling & Coordination
Timeline
Estimator/Coordinator
ServiceMaster of Minneapolis
10.2024 - Current
Server
The Grocer's Table
02.2024 - 08.2024
Sales Professional
Westside Volkswagen
10.2022 - 01.2024
Landscape Supervisor
Emery Lawn and Landscape
06.2022 - 10.2022
High School -
Orono High School